Justin Crescenzi

Advanced Support Engineer at Miles Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
JE
Languages
  • English -
Skills

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Bio

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Credentials

  • Avaya Implementation Professional Specialist (AIPS)
    Avaya
    Dec, 2015
    - Nov, 2024
  • Datto Certified Advanced Technician
    Datto, Inc.
    Oct, 2015
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
    Cisco
    Apr, 2018
    - Nov, 2024

Experience

  • Miles Technologies
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Advanced Support Engineer
      • Nov 2015 - Present

      Role was created specifically for me to capitalize on my skill set Won IT Division MVP first year in the position Member of Advanced Support and Engineering team which is an advanced team outside of normal operations R&D technologies to determine best application recommendations for customers Expert resource to act as “Fire Fighter” on major issues and training Troubleshoot and resolve issues regardless of experience with a system or application highest escalation point for IT Division Design, Sell, and Implement complex projects for new and existing customers Work with at risk customers to aid in customer retention Provide onsite support in remote geographies Onboard complex new customers and provide recommendations Evaluate existing customers and provide recommendations Maintain Data Center backup and DR solutions for internal infrastructure and hosted customers Interview, and Train current potential new employees Work with less technical individuals and to help them grow

  • Miles Technologies
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • IT Support Manager
      • 2013 - 2015

      Managed a team of technicians that provided top quality support to over 70 customers and thousands of users Interview candidatesMaintain Data Center backup and DR solutions for internal infrastructure and hosted customersWork with majority Financial and Health Care customers

    • IT Support Specialist
      • 2012 - 2013

      Provide direct technical support for 20 customers and 2000+ employeesDirect support of largest and most complex customersProvide excellent customer serviceClosed 2500+ support tickets in a single yearWon Q4 Top Performer first year at the company

  • J.A.C Technical Services, LLC.
    • Easton, PA
    • Computer Technican
      • Jun 2000 - Nov 2012

      Provide direct onsite and remote support to ALL customers Maintain detailed documentation on all customer environments Maintain Billing and Budgetary items for customers R&D Customer Solutions Provide direct onsite and remote support to ALL customers Maintain detailed documentation on all customer environments Maintain Billing and Budgetary items for customers R&D Customer Solutions

Education

  • Northampton Community College
    Computer Maintenance and Service Technology
    2002 - 2006

Community

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