Experience

ESSSuper

• Australia
• Financial Services
• 100 - 200 Employee

• Service Delivery Manager

  • Jun 2019 - Present



AustralianSuper

• Melbourne, Australia

• IT Infrastructure Manager

  • Nov 2007 - Feb 2018

  AUSTRALIANSUPER IT INFRASTUCTURE / OPERATIONS MANAGER 2007 – 2018 AustralianSuper is the largest profit for members’ industry superannuation fund in Australia with office in all states and territories and offices in London, Beijing, employing 700 staff. Key Responsibilities • Manage the internal network, storage and application servers, as well as telephony (fixed and mobile) services. • Be the primary Data Centre liaison, managing costs and consolidation • Service Provider and Vendor management, with a key to reduce cost and ensure SLA adherence and internal customer satisfaction • National Stakeholder engagement for IT services across all business units • Contribute to annual budgets, reporting, capacity planning, internal and external audit processes and strategic plans • Establishing priority of service requests with vendors, monitoring of vendor outcomes and reporting • Analysis and understanding of business risks and development of countermeasures • Develop, implement maintain a business continuity plan and disaster recovery plan that aligned with business priority’s • Manage high impact technical problems and solutions to resolution with key stakeholder engagement • Review commercial business operations and performance reporting processes • Provided technical and strategic advice on various business projects • Resource management of staff, vendors and suppliers for day to day operations and project implementation Show less



KAZ Group (Telstra)

• Melbourne, Australia

• Senior Technical Consultant

  • Sep 2001 - Nov 2007

  • Liaise with customers for technical support services, projects and new opportunities for technology improvements • Project based work for business integration and alignment of IT services during business acquisitions. • Advising customers on strategies for implementation of new application and hardware • Senior Technical support for 200 windows based servers across various customers • Supervise the wintel server team focusing on efficiencies and workload management • Review and contribute to Service desk documentation and business processes • Implementation of new sites and premises into customer's existing network and server environments • Support and develop plans for customer transition into the KAZ managed service group • Monthly performance reporting on the service desk customer interactions • Desktop SOE development for major customers and change documentation Show less



IT & T Services

• Melbourne, Australia

• Technical Consultant

  • Feb 2000 - Aug 2001

  Key Responsibilities • Liaise with Contractors in regards to fit out changes and IT requirements • Working with technical consultants and engineers as required regarding technology implementations • Change control and quality checks as works progressed • Monitoring progress of technology fit out and highlighting and reporting on associated risks • Development of relocation and implementation timelines, resource planning and business support as required • Drawings and Documentation distribution to relevant parties involved in works ensuring design proposals conformed to business standards • Attending fit out and design meetings. • Monitor and highlighting risks associated with relocation • Management of IT relocation time lines • Manage the installation of Communication Cabling Show less



MS Society Victoria

• Melbourne, Australia

• Support Officer

  • Jan 1999 - Feb 2000

  Key Responsibilities • Desktop and Server support • LAN / WAN Support for 7 Remote Offices • Wintel server/ citrix administration. • Windows Terminal Server administration. • Novell NetWare 4.x server administration and configuration. • Lotus Notes E-mail administration • Installation and setup of Standard PC Configurations • VPN / Remote user management • Windows Desktop OS Support • Microsoft Office Support • Helpdesk Support. • Testing and evaluation of new products/software. Show less



Rhone-Poulenc Rorer

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 1994 - Nov 1999

  • Planning and implementation of a Document management system for the regulatory affairs and medical services department. Covering 15 users and 5,000 pages per month of TGA regulatory information. The system was expected to expand to include the Customer service, Quality assurance and Finance departments. • Part of the global implementation of SAP for manufacturing and finance systems in Australia and New Zealand. • MS Mail Support for 5 post offices Australia I New Zealand & Hong Kong. • MS Server installation and configurations as part of a global Domain structure. • Installation and administration of 300 seat MS Exchange server environment. Covering Australia, New Zealand and Asia Pacific regions as part of a global company roll out of MS Exchange (25,000 seats). • MS IIS implementation and administration as part of a global Intranet rollout. • Lotus Notes server administration. • Help Desk Support for International Sites. • Installation and set up of Standard PC Configurations. • Dial Up remote User Management. • Windows Desktop Operating system support. • Microsoft Office Support. • Testing and evaluation of new products/software. • AS400 Support. Show less