Experience

Sarasota County Sheriffs Off

• United States
• Law Enforcement
• 1 - 100 Employee

• Senior Systems Analyst

  • Sep 2021 - Present

  Sarasota County, Florida, United States

• Systems Analyst

  • Dec 2020 - Sep 2021

  Sarasota, Florida, United States



AssistRx

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Service Desk Technician

  • Oct 2020 - Nov 2020

  Orlando, Florida, United States



Pegasystems

• United States
• Software Development
• 700 & Above Employee

• User Support Technician II

  • Aug 2018 - Oct 2020

  Cambridge, Massachusetts -Worked with NetOps Team to migrate printers to new VLAN -Assisted with data entry in Landesk -Provided support at company events -Trained new hires/interns to bring them up to speed with department processes



Massachusetts Port Authority

• United States
• Government Administration
• 400 - 500 Employee

• Retrofit Consultant

  • Nov 2017 - Aug 2018

  Greater Boston Area • Provided remote and on-location support to end users to resolve technical difficulties • Trained with senior technicians to gain skills in commonly used applications to better assist end users • Assisted hardware team in migration from a Windows 7 to Windows 10 environment and implemented 3-year hardware replacement and decommission policy • Helped maintain end system network connectivity using NAC (Network Access Control) • Completed other tasks as assigned



Mount Auburn Hospital

• Hospitals and Health Care
• 700 & Above Employee

• Help Desk

  • May 2015 - Nov 2017

  Greater Boston Area -Maintained Lenovo and Dell machines by troubleshooting and repairing damaged or replacing in-warranty parts -Provide Teir 1 support by phone or email -Triaged support tickets by escalate technical issues to the proper technician or engineer for resolution -Inventoried current equipment and reported to supervisor -Performed other tasks as needed