Justin Catalano

IT Project Manager at Synoptek
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Contact Information
us****@****om
(386) 825-5501
Location
Conifer, Colorado, United States, US

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Aug, 2023
    - Nov, 2024

Experience

  • Synoptek
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Project Manager
      • Jul 2022 - Dec 2022

      As a IT PM I was responsible for the full spectrum of supporting the project. I worked with customers, techs and vendors. I worked on project plans, budget, scheduling, meetings and escalations. It was the 7th position I held at Synoptek and was quite enjoyable. I left Synoptek in December to take some time off and further my growth on a personal level.

    • Client Delivery Lead
      • Jun 2020 - Jun 2022

      · Managed the 4-5 dedicated Service Desk engineers · Created policies and procedures for supported software and hardware platforms · Perform queue monitoring to ensure Service Desk calls were answered within SLO/SLA · Maintained a high ticket closure and customer satisfaction rates of 93% or better · Actively manage escalations to other support groups · Ensure client documentation is updated as changes occur contracts and environments · Assisted the Service Desk engineers with… Show more · Managed the 4-5 dedicated Service Desk engineers · Created policies and procedures for supported software and hardware platforms · Perform queue monitoring to ensure Service Desk calls were answered within SLO/SLA · Maintained a high ticket closure and customer satisfaction rates of 93% or better · Actively manage escalations to other support groups · Ensure client documentation is updated as changes occur contracts and environments · Assisted the Service Desk engineers with higher level technical issues

    • Server Engineer
      • Jun 2012 - Jun 2020

      · Manage Exchange and Office 365 environments · Manage cloud provider platforms: Citrix, Vcloud, Azure and AWS. · Troubleshoot server and network issues within Nutanix and Cisco USC; migrate servers add space, software support and connectivity issues · Manage backups, Anti-Virus and · Troubleshoot SAN/NAS technologies; space/performance issues, add space, move data · Manage services & multi-tenant support environments · Troubleshoot network issues; port configuration, assign… Show more · Manage Exchange and Office 365 environments · Manage cloud provider platforms: Citrix, Vcloud, Azure and AWS. · Troubleshoot server and network issues within Nutanix and Cisco USC; migrate servers add space, software support and connectivity issues · Manage backups, Anti-Virus and · Troubleshoot SAN/NAS technologies; space/performance issues, add space, move data · Manage services & multi-tenant support environments · Troubleshoot network issues; port configuration, assign static IPs, configure VLAN

    • EOC Engineer
      • Jun 2011 - Jul 2012

      · Perform initial troubleshooting and escalate for server and network alerts.

  • Synoptek
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Server Engineer
      • May 2010 - Nov 2010

      · Perform daily maintenance of servers and upkeep. · Install, setup, and maintain Computer Associates and Backup Exec software · Work with Systems Center Operations Manager for monitoring and maintenance of servers. · Perform daily maintenance of servers and upkeep. · Install, setup, and maintain Computer Associates and Backup Exec software · Work with Systems Center Operations Manager for monitoring and maintenance of servers.

  • Synoptek
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager / Systems Admin
      • Jul 2007 - Mar 2010

      · Manage Tech Support Team consisting of three desktop technicians and one network administrator · Managed Client in a Windows environment for 4k users / 2,200 computers at 26 locations

    • Desktop Support Specialist
      • Feb 2002 - Jul 2007

      Workstation, printers/copier, and scanner support Image desktops Office software support Workstation application support

    • Help Desk Specialist
      • Oct 2000 - Feb 2002

      Initial troubleshooting of compute related issues.

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