Experience

THE SOUTHERN CREDIT UNION

• United States
• Banking
• 1 - 100 Employee

• Branch Manager

  • Jan 2018 - Present

  As a Market Manager of The Southern Credit Union, I am responsible for leading a team of 10 members, spanning across two branches, to coordinate and accomplish a wide spectrum of daily operations. My chief duties involve serving as a subject matter expert for all facets of customer service and experience improvement, strengthening company recruitment efforts, and uncovering opportunities to promote the brand and attract prospective customers. Additionally, I organize an annual community appreciation event to enable the creation of a stronger market presence, while establish crucial networks within the community. Highlights of my key accomplishments in this role include: • Successfully controlled upwards of $5.5M in Consumer Loans in 2021. • Attained designation of first-level consumer lender (among the Top 4 in the region) within two years by increasing mortgage leads and strengthening business development. • Introduced 5S system to improve organizational efficiency, curtail waste, and enhance productivity. • Innovated an effective credit-coaching presentation to impart essential knowledge to team members and drive marketing initiatives. • Promoted to Manage multiple sites, which involved greater scope and responsibilities, due to exemplary leadership and management acumen. • Completed Leadership Fayette through Local Chamber of Commerce. Show less



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Manager

  • Nov 2013 - Jan 2018

  With this company, I served as the Operations Manager I to support senior management in navigating through all company operations, while ensuring that departments are meeting established KPI targets. In the same capacity, I executed financial duties such as the closing of month end books and also built strategic partnerships with external customers and vendors. Some of my key accomplishments in this role include: • Augmented IB productivity and backhaul revenue by restructuring and optimizing the facility routing layout. • Played instrumental role in guiding facility through an 18-month labor transition, seamlessly transitioning staff from being outsourced to a 4PL to being brought in-house while minimizing negative impacts of change on the staff and company. • Boosted workflow efficiency by organizing the dock in a new cross-dock operation layout for a crucial 20-month project. • Received top commendation from upper-management as well as promotion from Supervisor to Manager for inspiring teams to meet and exceed established targets. • Gained entry into DHL's General Manager's Academy, being one of twenty-four selected in North America. Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Operations Supervisor

  • Jan 2011 - Nov 2013

  In this role, I directed freight operations while managing a team of 34 drivers and three office personnel. My additional responsibilities involved controlling the outbound/inbound operations for the facility and monitoring maintenance of inventory equipment. Some of my key accomplishments in this role include: • Led Pompano Beach facility to earn ranking as the #1 Service Center in the region for consistently meeting established KPIs. • Accomplished all objectives and benchmarks set by the Regional Director of Operations. • Designed and standardized an efficient process to handle freight loaded onto trailers for the P&D operation. • Collaborated with Habitat for Humanity to plan and execute a Con-way community event for team building and community engagement. • Awarded the Con-way Freight Employee of the Month in March of 2013. • Coordinated movement of 100,000lbs of outbound freight and 300,000lbs of inbound freight using six forklifts. I additionally served as Field Management Trainee with Con-Way Freight, Norcross, GA Show less