Experience

Hortonville High School

• United States
• Education Administration Programs
• 1 - 100 Employee

• IT Support Technician

  • Jun 2017 - Present

  Primary point of contact for technology helpdesk, computer hardware and software support, and communication requests. Assist and work independently with IT staff in the modification and repair of computer hardware and software systems; provide technical assistance to system users; assist in the installation, configuration and troubleshooting of computer networks and associated resources. Primary point of contact for technology helpdesk, computer hardware and software support, and communication requests. Assist and work independently with IT staff in the modification and repair of computer hardware and software systems; provide technical assistance to system users; assist in the installation, configuration and troubleshooting of computer networks and associated resources.


TEKsystems
• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Support Consultant

  • Apr 2020 - Aug 2020
• IT Support Consultant

  • Aug 2017 - Jun 2018

  Provide classroom technology assistance, technology troubleshooting and repair, phone support, project management, documentation creation, networking assistance, and various other IT responsibilities. Provide classroom technology assistance, technology troubleshooting and repair, phone support, project management, documentation creation, networking assistance, and various other IT responsibilities.



Fox Valley Technical College

• United States
• Higher Education
• 700 & Above Employee

• Phone Triage Support Intern

  • Jun 2016 - Aug 2017

  Provide Technical Support in a Help Desk environment, provide phone, email and Level 1 support, troubleshoot computer related problems, document and audit current records for computers, accounts and software inventory, research hardware/software requirements/questions/inventory status, transport and set-up equipment, install software on equipment, install data or communications wiring, install hardware components in existing machines, and install software changes in existing machines. Provide Technical Support in a Help Desk environment, provide phone, email and Level 1 support, troubleshoot computer related problems, document and audit current records for computers, accounts and software inventory, research hardware/software requirements/questions/inventory status, transport and set-up equipment, install software on equipment, install data or communications wiring, install hardware components in existing machines, and install software changes in existing machines.



Big Lots Stores

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service

  • Aug 2015 - Jun 2016

  Performed general store operations duties as directed, including cashiering, customer service desk, truck unloading, stocking and merchandising recovery. Performed general store operations duties as directed, including cashiering, customer service desk, truck unloading, stocking and merchandising recovery.



Bertram Dental Laboratory

• Dental Technician

  • Feb 2013 - Jul 2015

  Making duplicate models of dentures,processing and creating special orders, and preparing shipping materials. Making duplicate models of dentures,processing and creating special orders, and preparing shipping materials.



Mills Fleet Farm

• United States
• Retail
• 1 - 100 Employee

• Cashier, Maintenance

  • Feb 2010 - Feb 2013

  Provide exceptional customer service while accurately and efficiently operating a cash register Provide exceptional customer service while accurately and efficiently operating a cash register