Experience

Axure Software Solutions

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Jul 2021 - 2 years 6 months

  As a Product Manager at Axure, I collaborate closely with colleagues, intertwining technology, business considerations, and design throughout the product development process. Effective coordination of these elements involves working with others to create cohesive, human-centric solutions.

• Sales Engineer

  • Aug 2018 - Jul 2021

  Collaborated with Axure Sales team to assist clients with adopting Axure solutions. Communicated the value of Axure products, explained technical details, conducted impactful presentations, and provided support throughout the sales process to enhance client relationships.



MadCap Software, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Sales Engineer II

  • Feb 2016 - Aug 2018

  Collaborate with the Product Evangelism team to champion MadCap products as the industry standard. Engage with current customers to address technical obstacles and convey valuable product feedback to the Product Management team

• Technical Support Engineer

  • Nov 2014 - Jan 2016

  Serve as the initial contact for customers through phone, email, and remote access support, addressing and resolving issues related to MadCap Software tools. Proficient in reading, writing, and troubleshooting HTML, Cascading Style Sheets (CSS), and integrating with Source Control tools. Train new employees in technical support practices, troubleshooting theory, and customer service. Reproduce and report software bugs to the product development team.