Experience

Bauerfeind USA

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2021 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Services Specialist/ Customer Service Representative Level 2

  • Feb 2021 - Jan 2022

  Take appointments regarding issues claimants face for their unemployment. Provide clarity on the issues and solutions claimants encounter regarding their payments. Open and close specific issues relating to claims. Take appointments regarding issues claimants face for their unemployment. Provide clarity on the issues and solutions claimants encounter regarding their payments. Open and close specific issues relating to claims.



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Quality Assurance Analyst/Customer Service Agent

  • Mar 2019 - Dec 2020

  Worked with the companies app and inspected photos and insurance claims to make sure they were efficient for the adjuster to make a decision on the claims. Train new employees on our dynamic process of providing quality assurance. Also provide premium customer service to clients and client partners. Worked with the companies app and inspected photos and insurance claims to make sure they were efficient for the adjuster to make a decision on the claims. Train new employees on our dynamic process of providing quality assurance. Also provide premium customer service to clients and client partners.



Hancock Claims Consultants

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Agent

  • Jan 2018 - Mar 2019

  Provide customer service to our customers via phone and help them find solutions with their claims. Nightly Pivot tables. Work with insurance companies and technicians to get inspections scheduled and completed. Make and receive calls to participating insurance agencies. Provide customer service to our customers via phone and help them find solutions with their claims. Nightly Pivot tables. Work with insurance companies and technicians to get inspections scheduled and completed. Make and receive calls to participating insurance agencies.



Change Healthcare

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2017 - Mar 2019

  Take incoming and make outgoing calls to various medical facilities and customers around the country. Schedule and request different kinds of appointments to receive medical records. Take incoming and make outgoing calls to various medical facilities and customers around the country. Schedule and request different kinds of appointments to receive medical records.