Experience

MTA Small Business Development Program

• United States
• Construction
• 1 - 100 Employee

• Station Agent

  • Jan 2019 - Present



PAY O MATIC

• Customer Service Sales Associate

  • Processes customer transactions including but not limited to cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to competing transactions. • Establishes and maintains customer accounts by updating photos, address, phone numbers. Etc. • Perform check verification; uses the Loss prevention Department as a tool to perform check verification. • Maintains a safe and secure work environment by following safety policies and procedures. • Maintains knowledge of all products and services. • Performs cash draw opening and closing procedures at shift completion; reconciles checks, payments and other transactions performed during shift. • Effectively identifies and respond to customers’ needs. • Perform other duties as assigned by supervisor.



PAY O MATIC

• Assistant Manager



HALSTEAD MANAGEMENT

• United States
• Real Estate
• 1 - 100 Employee

• Doorman

  • May 2017 - 2019

  Quickly and effectively solved customer challenges & constantly sought new ways to exceed customer expectations. Maintained & properly documented all quality control/satisfaction records. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities. Applied confidential practices according to company policies when assisting high profile clientele. Displayed a warm friendly, professional greeting to all who entered Hospital. Train and handle emergency situations in a calm and efficient manner. Handled customer and tenant requests for information and services. Ensured that customers receive the highest quality of service in a caring and compassionate atmosphere. Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information. Efficiently handled a variety of calls transferring and connecting internal and external calls with superior phone etiquette and strong retention of details. Scheduled appointment of building maintenance. Provided safe environment for tenants. Prepared packages for pick up and delivery for tenants. Performed all other duties as directed by immediate supervisors.