Experience

SISU

• Colombia
• Fundraising

• Senior Consultant

  • Jul 2022 - Present

  As a Scrum Master, I enjoy the coaching, leadership and admin roles to make projects successful. I take pleasure in working with self-organizing teams to produce valuable outcomes at a achievable pace. As a Scrum Master, I appreciate that I am continuously educate myself and share my learnings with my fellow colleagues

• Consultant

  • Aug 2021 - Present

  I am an experienced Project and Program Coordinator with over 3 years in Project Program coordination roles. This is coupled with over 14 years’ experience working in coordination, administration, and management roles. I am a strategic, organised planner with strong analytic skills.



NTT Ltd.

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Project Coordinator at NTT Ltd.

  • Feb 2020 - Aug 2021

  I am an accomplished Project Coordinator focused on client outcomes, delivering projects to schedule and budget without compromising on service or quality. My passion and experience in managing multiple projects and effective stakeholder liaison have led to my promotion to Project Coordinator within the high-performing Project Services team in the Digital Business division of NTT Ltd. My role involves working closely with Project Managers to:• Analyse risk and opportunities. • Prepare budgets.• Monitor project progress and handle any issues that arise. • Eliminate blockers that arise within projects to ensure projects. Within my role I:• Work with hands on project management tools including Trello.• Create and maintain comprehensive project documents, plans and reports.• Take pride in my organisation skills and ability to priorities my workload.• Communicate effectively with a wide range of stakeholders.

• Office Manager

  • Dec 2017 - Feb 2020

  At NTT, I am part of a team that is often the first contact point for our customers. Customer service is more than engagement, productivity and loyalty; it includes training high-performing teams to actively listen and pre-empt customer requirements so these core service qualities become stronger at every customer touch point.My 20-year tenure in professional customer service delivery includes winner of prestigious industry awards for customer service, accommodation and hospitality. This diverse experience is founded on quality people engagement and effective customer service delivery, and is evident at the first point of engagement with Oakton customers.Key capabilities I deliver include:Key responsibilities• Managing a high performing team dedicated to service delivery and pre-empting team needs through greater efficiency of services, driving information-sharing and maintaining up to date administration records• Executive Officer to the NTT Chief Officer and his leadership team on matters relating to office management and team culture• Marketing and event management; leading the coordination of all internal events for an office size of 120+• Fascial accounting and financial management of the office administrative expenses• Small-scale computer and ICT management fixes.Key skills• Excellent interpersonal, orientation and service delivery skills• Team leadership, personal development and coaching• Effective written and verbal communication skills• Highly proficient in time management and prioritising skills• Strong financial understanding including team budgets, end of month processes and team training



East Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Guest Experience Manager

  • Aug 2012 - Sep 2017

  Winner of nine Australian Hotel Association awards local awards and 2 National Awards, East Hotel is the place to stay in Canberra. East Hotel opened in September 2012 and is nestled between the vibrant hubs of Kingston and Manuka in Canberra's prestigious ‘Inner South’. East Hotel houses 140 purpose-built 4.5 star apartment rooms, studios and suites complete wtih a fully equipped gym, seven conference rooms, undercover parking and a classic delicatessan, French rotisserie and whiskey bar. Our premium facilities are underpinned by a wide range of services including 24-hour reception, tour guides, baby sitting, laundry and dry cleaning, and a concerige service. As Guest Relations Manager, I oversaw all front and back of house operations to ensure our highly-trained East Team deliver a personalised service expereinced for each and every guest. I am proud to confirm our guests have selected East Hotel as the number one place to stay in Canberra on Trip Advisor since December 2012 and ranked 6th best in Australia.



Canberra Serviced Apartments

• Australia
• Real Estate

• Hotel Manager

  • Apr 2009 - Aug 2012

  Canberra Serviced Apartments is operated by the family run Bisa Hotels Pty Ltd who are a successful, reputable and well-established award-winning family business with more than 40 years of property development in medium density commercial, industrial and residential projects. Canberra Serviced apartments is a three time tourism award winner for superior accommodation. It was the first estabilshment created by Bisa Hotels in 1985 and now comprises three self-built, owned and operated complexes in central Canberra; Kingston Court, 36 two bedroom apartments; Kingston Terrace 86 one, two and three bedroom apartments, and Broadway Apartments, 20 one, two and three bedroom apartments, all of which are located within a 500 metre radius. As Hotel Manager, I assisted the General Manager by provided a multi-facet approach to oversee all daily front and back of house operations for the three establishments. My role also involved planning Bisa Hotel’s latest establishment, East Hotel.



Hotel Realm

• Australia
• Hospitality
• 1 - 100 Employee

• Banquets Manager

  • Sep 2008 - Apr 2009

  The 5 Star Hotel Realm is located within Canberra’s parliamentary triangle offering 158 hotel and suite style accommodation rooms. My role as Banquets, Conference and Events manager involved coordinating and planning small to medium conferences and meetings, and event management for large scale events such as weddings, exhibitions and events. As the Hotels primary event manager, I was responsible for studying and promoting the intricacies of the Hotel’s brand; logistics and planning, administrative and finance and the technical aspects before launching each event. I then met with each client as part of a post-event analysis to ensure I created sustainable relationships and provided an enduring return on investment for the hotel. My efforts were duly recognised by the hotel and our clients on numerous occasions.



Doma Hotels

• Australia
• Hospitality
• 1 - 100 Employee

• Conference Manager

  • 2005 - 2008

  As conference manager for the Doma Hotel Group, my role involved conference, banquet and event management for small to medium events. As conference manager for the Doma Hotel Group, my role involved conference, banquet and event management for small to medium events.