Experience

Pragna Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Director Of Operations

  • 2016 - Present

• Director Of Client Development

  • 2013 - 2016

  Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resourcesReview and analyze performance on client scorecard weekly, reviewing risk areas with team members as neededAct as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressedProvide operational performance reports to client leadership team, identifying successes, risks and needs weeklyConduct regular strategy meetings with Customer Success team to review client activity, needs and performanceLead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasksManage team members by conducting regular 1:1’s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasksConduct new team member training and support overall learning paths for all team members, aligning resources as neededEnsure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open itemsParticipate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations



Whitman Associates, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Manager

  • 2010 - 2013

  Provided high volume full-cycle recruitment with responsibility for multiple departments and hiring managers.Interpreted and enforced company policies and procedures; provided education to divisions/departments regarding company policies and procedures.Provide senior-level leadership for the development, assessment and implementation of comprehensive year-round recruitment plan.Conduct exit interviews and provide guidance and recommendation for problem resolution that has resulted in reducing employee turnover.Conduct weekly meetings with the recruiting team and internal customers to status on recruiting related activity and initiatives.Prospected for new clients on an as needed basis.



Palmer Staffing Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Human Resources Recruiting Specialist

  • 2008 - 2010

  Directed recruitment process including, interviewing, hiring and providing orientation required to maintain staffing levels with qualified individuals.Generated detailed job descriptions based on departmental needs resulting in internal customer delight with on-target candidates.Maintained accurate documentation on all recruitment activities to ensure compliance with all company policies and government regulations.Researched, analyzed and selected internet-based and local networking resources, as well as developed and redefined recruiting policies and procedures.