Technical Support Specialist

• Jul 2019 - Present

Assistant Director of Residential Life

• Mar 2017 - Jul 2019

Supervise Residential Assistants on daily tasks. Ensure all residents follow rules set by Residential Life. Ensure all safety policies are followed by residents. Supervise Residential Assistants on daily tasks. Ensure all residents follow rules set by Residential Life. Ensure all safety policies are followed by residents.

Shift Lead

• Jan 2016 - Mar 2017

Daily tasks consist of providing surveillance of the casino property through CCTV, ensuring the integrity of employees, patrons and casino property. Duties: Use CCTV to observe employees and patrons for suspicious actions. Document any suspicious actions. Assist management and security by researching suspicious activities. Ensure all safety regulations and policies are met by employees using CCTV Daily tasks consist of providing surveillance of the casino property through CCTV, ensuring the integrity of employees, patrons and casino property. Duties: Use CCTV to observe employees and patrons for suspicious actions. Document any suspicious actions. Assist management and security by researching suspicious activities. Ensure all safety regulations and policies are met by employees using CCTV

Store Support Analyst

• Aug 2014 - Dec 2015

Daily tasks consisted of providing superior customer support while performing troubleshooting on all retail POS equipment with the assistance of LANDESK remote access technology. Duties: Supported 800+ retail chain stores under the Carter's & OshKosh name brand. Collaborated with third party vendors to deliver replacement POS equipment. Installed and troubleshoot EPICOR/APTOS Point of sale software. Upheld company values by providing superior customer support. Escalated and work with groups within the company to provide solutions for complex issues. Researched and data mine for trends in Cherwell Ticketing System. Created VBS, and batch scripts to assist with automation of tasks. Created SQL queries to extract information from SQL. Show less

Selector

• Jul 2012 - Jul 2014

Daily tasks consisted of completing replenishment orders for stores. Duties: Load product by hand onto pallets to be shipped to stores. Load pallets onto trucks using power equipment such as forklift and pallet jack. Meet production quotas on a daily and monthly basis. Daily tasks consisted of completing replenishment orders for stores. Duties: Load product by hand onto pallets to be shipped to stores. Load pallets onto trucks using power equipment such as forklift and pallet jack. Meet production quotas on a daily and monthly basis.

System Administrator

• Feb 2010 - May 2012

Daily tasks consisted maintaining entire network infrastructure and assisting all aspects of the facility with technology questions or issues. Duties: Setup and maintain all users and devices in Active Directory. Assist users with installation and setup of all software. Design and implemented new network infrastructure. Maintain all hardware within the facility. Oversaw all hardware and software purchases. Created and implemented ticketing system to record incidents. Daily tasks consisted maintaining entire network infrastructure and assisting all aspects of the facility with technology questions or issues. Duties: Setup and maintain all users and devices in Active Directory. Assist users with installation and setup of all software. Design and implemented new network infrastructure. Maintain all hardware within the facility. Oversaw all hardware and software purchases. Created and implemented ticketing system to record incidents.

Order Filler

• May 2007 - Dec 2009

Daily tasks consisted of stocking racks with pallets of product and filling replenishment orders for stores. Duties: Fulfill store orders to the warehouse using power equipment. Load and unload products from trucks by hand and by using power equipment. Ensure all safety requirements were met while fulfilling orders. Daily tasks consisted of stocking racks with pallets of product and filling replenishment orders for stores. Duties: Fulfill store orders to the warehouse using power equipment. Load and unload products from trucks by hand and by using power equipment. Ensure all safety requirements were met while fulfilling orders.

Shift Manager / Game Technician

• Aug 2006 - Mar 2007

Daily tasks consisted of assisting casino patrons with superior customer service and troubleshooting slot machines. Duties: Create employee schedules and assigned employee's tasks. Developed, documented, and implement procedures. Trained new hire employees on all policies and procedures. Troubleshoot casino network and casino slot machines. Collaborated with slot machine vendors for assistance with fixing slot machines. Oversaw all ordering of hardware and software for casino. Show less

Help Desk Technician / Trainer

• May 1999 - Jun 2006

Daily tasks consisted of troubleshooting end user software issues and network connections over the phone. Duties: Create training documentation and train new employees. Up train employees on new operating systems and software updates. Create statistical reports to show agent productivity. Troubleshoot network connectivity issues. Troubleshoot and report software glitches. Daily tasks consisted of troubleshooting end user software issues and network connections over the phone. Duties: Create training documentation and train new employees. Up train employees on new operating systems and software updates. Create statistical reports to show agent productivity. Troubleshoot network connectivity issues. Troubleshoot and report software glitches.