Experience

H-E-B, Inc.

• United States
• 200 - 300 Employee

• Senior Support Rep

  • Apr 2020 - Present



Independent Consultant

• Houston, Texas, United States

• Self Employed

  • Oct 2019 - Present



FlexSteel Pipeline Technologies, LLC

• United States
• Oil and Gas
• 100 - 200 Employee

• IT Support Contractor

  • Oct 2017 - Oct 2019



Building Exterior Solutions

• Field Technician

  • Nov 2011 - Apr 2016

  Help desk, network administration, remote support, building envelope testing. Help desk, network administration, remote support, building envelope testing.



Independant Security Contractor / Consultant

• Computer and Network Security
• 1 - 100 Employee

• Network Engineer

  • Aug 2009 - Nov 2011

  Updating and installing small seat networks, reducing virus incursions and simplifying implementations. Updating and installing small seat networks, reducing virus incursions and simplifying implementations.



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • Feb 2008 - Feb 2009

  Analyzed VOIP configurations (unity, call manager) to determine point of failure and best effort at providing a solution on Cisco hardware and software. Analyzed VOIP configurations (unity, call manager) to determine point of failure and best effort at providing a solution on Cisco hardware and software.



FileControl

• Houston, Texas Area

• Network Engineer

  • Feb 2007 - Feb 2008

  Implemented web based file review servers utilizing dcom and odbc connections to provide a paperless soltution for trial document review as well as blowbacks for trial after the review process was complete. Implemented an aggressive increase in server hardware to prepare for a large document review on a class action lawsuit. Scanned and quarantined native file populations to prevent infections being passed from clients to review network. Reviewed logs to forecast and prevent large scale hardware or network problems. Maintained in house test bed for development to plan out and spec rollouts of upgrades. Managed patching on application servers. Updated and kept track of DNS changes for documentation purposes as well as on the live network. Managed user and exchange accounts on corporate network.



RLS Legal Solutions

• Legal Services
• 1 - 100 Employee

• IT Support

  • 2006 - 2007

  Troubleshooting network problems as well as keeping track of client data on the network and managing space for the EDD team. Managing user accounts as well as exchange accounts. Migrating hardware from local office to secure co-lo. Troubleshooting network problems as well as keeping track of client data on the network and managing space for the EDD team. Managing user accounts as well as exchange accounts. Migrating hardware from local office to secure co-lo.



BindView

• Software Development

• Support Engineer

  • Sep 1998 - Sep 2006

  Supported enterprise sized customers on migrations, GPO implementations, hardware asset management, delegations of clients rights in AD, scanned logs to locate problems with the software as well as on the clients networks, edited documentation for the knowledge base,worked with development to resolve possible software issues, made site visits to provide customer service as well as gather information to solve unique problems, demonstrated software to sales as well as showed the strongest features of the software to showcase for 'wow' factor.