Account Management Intern

• Sep 2017 - Present

Claims Adjuster

• Apr 2015 - Present

• Handle over 100 claims for parking garage and storage facility accounts o Around 45 parking garage and 20 storage facilities• Speak with customers, insurance companies and management at locations to settle property damage claims• Provide information and assistance with various services for customers (rental cars, appraisals, etc.)• Negotiate settlements with customers• Evaluate property damage losses to determine settlements

Customer Service

• Oct 2013 - Apr 2015

*File new loss insurance claims into the computer software system*Record and enter new loss claims while talking with insured’s, agent’s, and claimants over the telephone*Build positive rapport by assisting customers over the phone and e-mail with any problems dealing with claims*Complete and file different reports such as; police reports, ISO’s, and background checks*Assist adjusters and supervisors in any help needed (billing, phone calls, etc.)*Train new employees on how to perform day-to-day tasks Show less

Management Assistant

• Apr 2011 - Jul 2013

• Provided customer service and performed financial transactions • Monitored customers' safety • Closed/Opened in manager’s absence • Built solid rapport with many customers • Provided customer service and performed financial transactions • Monitored customers' safety • Closed/Opened in manager’s absence • Built solid rapport with many customers

Brand Team Member

• Mar 2013 - May 2013

• Created marketing plan designed to promote firm’s future project • One of five volunteer presenters of marketing plan to Ad Agency • Created marketing plan designed to promote firm’s future project • One of five volunteer presenters of marketing plan to Ad Agency

Marketing Team Intern

• Jan 2012 - May 2012

• Constructed and distributed flyers advertising the start-up website • Designed, updated and promoted official Adelphi University Zaahah Facebook page • Contributed to creating and participating in events on campus • One of two students chosen to assemble and create final report • Finished in Top Five of competition • Constructed and distributed flyers advertising the start-up website • Designed, updated and promoted official Adelphi University Zaahah Facebook page • Contributed to creating and participating in events on campus • One of two students chosen to assemble and create final report • Finished in Top Five of competition