Justin Reich

Infrastructure Administrator at Homewise Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Broomfield, Colorado, United States, US
Languages
  • English Native or bilingual proficiency

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Credentials

  • Microsoft Azure Fundamentals
    Microsoft
    Feb, 2023
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Jul, 2016
    - Nov, 2024

Experience

  • Homewise Inc.
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Infrastructure Administrator
      • Feb 2020 - Present

      Remains up-to-date on current initiatives, technical strategies, and product roadmaps to provide appropriate direction and insight into work across the organization. Informs the team on how their work fits into the strategic goals and how the team's work aligns with other product delivery outcomes and technology strategies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing workflow; appraising performance; addressing complaints and resolving problems while following the organization's policies and applicable laws. Troubleshooting all tiers. Manages the functionality and efficiency of a group of computers running one or more Windows operating systems. Conducts evaluations, integrations, fielding, administration, maintenance, testing, and operation of networks, systems, and subsystems. Show less

  • ProbonoPlus IT Consulting
    • Business Owner
      • Mar 2006 - Present

      Founded the company at the age of 16 and worked with residential clients and small companies with basic computer needs. Supported Windows Servers, Windows, Mac, and Linux. Helped clients with virus removal, computer cleanup, and computer training. Managed client list and regularly scheduled appointments to ensure proper hardware and software working order. Managed company assets and payroll. Gained expertise in domain configuration and administration. Founded the company at the age of 16 and worked with residential clients and small companies with basic computer needs. Supported Windows Servers, Windows, Mac, and Linux. Helped clients with virus removal, computer cleanup, and computer training. Managed client list and regularly scheduled appointments to ensure proper hardware and software working order. Managed company assets and payroll. Gained expertise in domain configuration and administration.

  • Steady Networks
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Manager
      • Jul 2018 - Feb 2020

      Steady Networks is a Managed Service Provider that manages IT services for multiple companies ranging from 50 to 200 employees. Proactively monitored, organized, and supported over 26 unique client enterprise environments. Designed, implemented, and fulfilled various projects for clients. Assisted on Project Teams, Support Teams, Management Teams, and Dispatch Teams. Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings due to errors in technical work. Trained all other proactive team members, including the Albuquerque and Santa Fe office network administrators. Show less

  • Purchase College, SUNY
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Helpdesk Technician
      • Mar 2017 - Jul 2018

      SUNY Purchase College is a Liberal Arts College in the Greater New York Area. Expanded working knowledge in SCCM and built out documentation. Gained proficiency in PowerShell and bat scripting. Mastered Active Directory and Group Policy. Acquired knowledge of Hyper-V, ESXI, and VMWare Desktop administration. Assisted system administrator and network administrator with tier I & II troubleshooting for end users throughout campus and assisted other team members in resolving complex issues.

    • Library Technical Assistant
      • Oct 2016 - Mar 2017

      Responsible for multiple aspects of technology. Performed all immediate repairs and escalated issues to a higher tier if necessary. Responsible for the repair and maintenance of the Xerox Phaser 5550s and 7800s. Assisted students and aided faculty with technical issues and questions.

  • Advantron Computers
    • United States
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Residential Manager
      • Nov 2010 - Oct 2016

      Responsible for the well-being and maintenance of the store. Assured customers were excited and satisfied with their purchase or services provided. Maintained a complete inventory and that anything out of the ordinary was only an order away. In charge of all aspects of the store, including virus removal and cleanup, to set up servers for corporate and residential clients. Consulted with clients that desire custom tailored machines constructed for the media, business, or gaming. Managed remote support sessions, as well as laptop repair and level-data recovery. Performed service calls to businesses and residential clients. Performed all tiers of troubleshooting for residential and enterprise clientele. Show less

Education

  • State University of New York Empire State College
    Bachelor's degree, Human Development, Family Studies, and Related Services
    2013 - 2015
  • Rockland Community College

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