Experience

Wings Financial Credit Union

• United States
• Banking
• 100 - 200 Employee

• Application Support Analyst III

  • Feb 2023 - Present

• Application Support Analyst II

  • Mar 2020 - Present

  Provide support for issues related to digital channels such as Home Banking, Mobile app, custom application integrations via API, and vendor hosted solutions. Strong emphasis on availability and functionality of highly visible digital channel applications providing best possible experience for credit union members. Maintain a secure environment by following best practices, internal security policies, and quickly patching any newly discovered vulnerabilities.As part of an acquisition of another financial institution, lead the conversion of bill pay services for newly acquired membersTook a lead role in improving monitoring of critical applications by collaborating with data center support to configure custom monitors in SolarWinds Orion PlatformResponsible for maintenance and upgrades of Tableau Server environmentTroubleshooting of API and internal facing sites by utilizing IIS logs, custom SQL logging and Azure App InsightsUtilize prior knowledge as well as vendor support contacts to resolve issues with online banking and the Wings Mobile App.


Epicor Software
• Germany
• Software Development
• 1 - 100 Employee
• Desktop Support Specialist 2

  • Oct 2019 - Mar 2020


Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Member - Technical Staff 3

  • Feb 2006 - Mar 2019

  Resolved escalated, complex issues within established service level agreements (Varied per severity) while providing quality customer service to end users. Occasionally lead team members and peers on projects. Provide guidance and mentoring to junior level team members. Daily duties include analysis and repair at business office and retail locations. Served as Subject Matter Expert in multiple roles: Desktop Technologies, Server, LAN/WAN, Mobile Technologies (MDM & business apps) Project lead for multiple regional level projects IT lead for retail store builds and remodels of over 40 locations Handle procurement of equipment Oversee configuration and installation of network Manage and participate in Installation of POS and back office hardware Built and maintained file & print servers on HP hardware, managed regular backups, and coordinated off-site storage Exchange and user account administration



GMAC-RFC

• United States

• security admin

  • 2004 - 2005

  Responsible for new user provisioning in Active Directory, Exchange and various databases for the entire company. Worked closely with dept. admins to make sure all users had correct access to the network resources they needed. Performed troubleshooting of access and account issues for offices nationwide. Responsible for new user provisioning in Active Directory, Exchange and various databases for the entire company. Worked closely with dept. admins to make sure all users had correct access to the network resources they needed. Performed troubleshooting of access and account issues for offices nationwide.



Bell Mortgage

• United States
• Advertising Services

• Assistant Network Administrator

  • Oct 2000 - Nov 2003

  Provided setup, support and maintenance of 15 Network servers running Windows 2000 Server. Supported Desktops and laptops running a mix of windows 98, Windows 2000 Professional and Windows XP on HP/Compaq machines covering 175 users. Assisted the Network Administrator with basic troubleshooting of Cisco routers and Hewlett-Packard switches. Managed design and implementation of Windows 2000 Active Directory domain structure to support approximately 175 users in 6 offices. Set up Windows 2000 and Red Hat Linux servers that brought web and DNS servers in-house, allowing Bell Mortgage to increase their web presence with low overhead costs. Developed a backup solution using ARC Serve 2000 and Veritas Backup Exec 8.6 that protects mission critical data in the event of hardware failure, disaster, or theft. Assisted in the setup, and lead the implementation of a Microsoft Exchange 2000 server. Aided in the set up and implementation of various VPN access solutions including Microsoft VPN, Sonicwall VPN and Qwest Connect dial up/VPN providing remote access for loan officers. Provided On-call support on a rotating basis



US Internet

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Help Desk Level 1

  • Apr 2000 - Oct 2000

  Took support phone calls and emails from customers and solved dial up, DSL, and frame relay connectivity problems in a timely manner. End users were running a mixture of Windows 95, Windows 98, Macintosh and Linux desktops. Also aided in troubleshooting internal local area network problems. Took support phone calls and emails from customers and solved dial up, DSL, and frame relay connectivity problems in a timely manner. End users were running a mixture of Windows 95, Windows 98, Macintosh and Linux desktops. Also aided in troubleshooting internal local area network problems.