Justin Lord
Director of Operations at Global Liquidity, Inc.- Claim this Profile
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Bio
Credentials
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Know Your Customer & Anti-Money Laundering Certified
ACAMSJul, 2022- Nov, 2024 -
CMS Level 2 Sommelier
COURT OF MASTER SOMMELIERS, AMERICASFeb, 2010- Nov, 2024
Experience
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Global Liquidity, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Operations
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May 2020 - Present
As a Project Manager and Team Leader in the fintech industry, I deploy and launch multiple SaaS products, manage a development team utilizing the SCRUM method, and implement multiple project management tools. I also assist the CEO with daily meetings, hiring, team goal development, marketing strategy, and operational strategy. Additionally, I improve the end-to-end experience by conducting usability reviews, identifying UX issues, and proposing design recommendations. I provide product training for cross-functional teams and design video animations in Adobe After Effects for product teasers. I oversee company accounting, evaluate cost of doing business, eliminate extraneous costs, and research and implement legal guidelines for domestic and global markets. My skills and experiences in project management, team leadership, operational strategy, product development, employee management, and financial management are highly valuable in an administrative role that requires effective coordination, organization, and decision-making. Show less
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Summit House Bar + Kitchen
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New Jersey, United States
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General Manager
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Jan 2017 - Jul 2020
During my tenure as General Manager at Summit House Restaurant, which began during the pre-opening stage in January 2017, I was tasked with developing service standards, building a management team, creating a wine list with more than 125 selections, and hiring all service staff members, and managing all staff members. Overseeing a staff of 50+ with 12 service periods per week, I conducted weekly managerial P&L meetings and set revenue goals and budgetary limits on a daily, weekly, and monthly/period basis. In addition, I managed weekly payroll for all employees, introduced OpenTable as our guest management and reservation system, programmed and trained our team on our Point-of-Sales system (MICROS), and collaborated with Gather and TripleSeat for event coordination. I also played an role in developing the official restaurant website through Bentobox. I gained extensive experience in managing large teams, establishing service standards, implementing technology solutions, and overseeing finances. Show less
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Thomas Keller Restaurant Group
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United States
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Hospitality
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100 - 200 Employee
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Sommelier at p e r s e
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Mar 2009 - Jan 2017
During my time as a member of Thomas Keller's management team at the esteemed 3 Michelin star restaurant, Per Se, located in NYC, I had the privilege of contributing to the restaurant's renowned success. One of my primary responsibilities was building and maintaining the Wine Spectator Grand Award-winning wine list, managing a 10,000+ bottle cellar using BinWise and Micros POS systems, and working closely with the Private Dining Department to pair wines for events with up to 300+ guests. Additionally, I curated a 150+ bottle spirits list, developed seasonal cocktail lists, and implemented and maintained coffee and tea service standards. Consistently exceeding annual department revenue goals, I had the opportunity to guide guests through ten-course tasting menus with unique bespoke pairings, enhancing their overall dining experience. Based on my extensive experience managing a world-class wine program, collaborating with other departments, and delivering exceptional service to high-end clients, my time with the Thomas Keller Restaurant Group has honed my attention to detail, creativity, and communication skills. Show less
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Education
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1999 - 2002
The Culinary Institute of America
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