Experience

UW-Madison Division of Information Technology (DoIT)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Email/Chat Agent

  • Nov 2022 - May 2023

  - Communicated with customers via live chats and emails at the same time - Worked with floor supervisor to escalate cases appropriately

• Help Desk Advanced Support Specialist

  • Sep 2022 - Oct 2022

  - Applied wide-ranging understanding of software to efficiently recognize and solve complex technological problems - Categorized, diagnosed, and resolved support cases - Routed cases to relevant teams as necessary

• Help Desk Support Specialist

  • Jun 2022 - Aug 2022

  - Provided assistance in account activation and recovery



University of Wisconsin-Madison

• Higher Education
• 700 & Above Employee

• Gordon Market Team Member

  • Aug 2019 - Jan 2020

  - Worked with professional staff to learn kitchen and food prep along with POS system operation at the Gordon Dining Market at UW-Madison - Worked with professional staff to learn kitchen and food prep along with POS system operation at the Gordon Dining Market at UW-Madison



Target

• United States
• Retail
• 700 & Above Employee

• Tech Consultant

  • May 2018 - May 2019

  - Helped customers in store with tech inquiries regarding products and services - Helped customers in store with tech inquiries regarding products and services