Experience

Targus

• United States
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Director of Operations

  • Oct 2022 - Present

• Head of Operations

  • May 2021 - Oct 2022

• Head of Customer Logistics, EMEA

  • Mar 2015 - May 2021

  I lead a team of 10 responsible for the both inbound logistics and the order to invoice processes across the EMEA region. My immediate focus is on process improvement using LEAN principles to drive out waste and develop best practice solutions while building team capability.



Nestlé Purina North America

• United States
• Manufacturing
• 700 & Above Employee

• Distribution Manager

  • Feb 2011 - Feb 2015

  Responsible for transport and warehousing for Purina in the United Kingdom and Ireland. I managed two direct reports as well as the relationships with various third party logistics providers. I maintained best in class service standards while implementing LEAN initiatives to reduce waste, costs and deliver flexible and value adding distribution solutions to service new routes to market.

• Customer Service Manager

  • Aug 2009 - Feb 2011

  Managed a team of Customer Service Executives who are responsible for the order to invoice process. I improved team efficiency by driving the implementation of an automated order capture process enabling the reduction of non-value-added activities and improved team productivity. I gained insight into demand and supply planning as well and experience in customer forecasting and collaboration

• Distribution Analyst

  • Apr 2008 - Aug 2009

  My first role at Nestle Purina, I transformed an array of Key Performance Indicator (KPI) reports and performance measurement tools. I designed tools that allowed for more efficient generation of Management Information that can be easily accessed, shared and acted upon. By working with the various stakeholders in customer service, factories and 3PL providers, I drove the streamlining and improvement of processes such as reducing levels of blocked stock, reducing the rate of returns and creating greater visibility of the performance of our 3PLs. Show less



Danone

• France
• Food and Beverage Manufacturing
• 700 & Above Employee

• Customer Service Executive

  • May 2007 - Mar 2008

  Relationship management and driving service level were the core elements of this role. Valuable experience gained in logistics provided an understanding of the distribution network and was a significant benefit in managing customer expectations.

• Logistics Controller

  • Nov 2006 - May 2007

  This role provided a fantastic introduction to Danone Waters and the functions of FMCG supply chains. I became proficient in using SAP and further developed my Excel skills through data analysis and key performance indicator (KPI) reporting. As a result of my success in this role I was offered a permanent position as a Senior Key Account Executive in the Customer Service Team.