Experience

Litmus

• United States
• Software Development
• 100 - 200 Employee

• Sales Engineering Manager

  • Jul 2022 - Present

• Sales Engineer

  • Jan 2020 - Jul 2022

• Customer Success Manager

  • Jun 2016 - Jan 2020



VerbalizeIt

• United States
• Translation and Localization
• 1 - 100 Employee

• Customer Success Lead

  • Dec 2014 - May 2016

  • Owned over 300 client relationships- ranging from early-stage SMBs to Fortune 500 enterprises- from account setup to renewal • Grew aggregate annual account value of top 10 recurring customers by 131% year-over-year, with less than 10% annual churn across all recurring customers • Maintained a Net Promoter Score of 9+ for the top customers (accounting for 70% of revenue) • Created and presented performance reports to top accounts through weekly/ monthly check-ins, demonstrating… Show more • Owned over 300 client relationships- ranging from early-stage SMBs to Fortune 500 enterprises- from account setup to renewal • Grew aggregate annual account value of top 10 recurring customers by 131% year-over-year, with less than 10% annual churn across all recurring customers • Maintained a Net Promoter Score of 9+ for the top customers (accounting for 70% of revenue) • Created and presented performance reports to top accounts through weekly/ monthly check-ins, demonstrating ongoing product value to customers • Acted as liaison between customers, operations, and product teams to ensure continuous improvement of product and delivery to meet and exceed customer expectations Show less • Owned over 300 client relationships- ranging from early-stage SMBs to Fortune 500 enterprises- from account setup to renewal • Grew aggregate annual account value of top 10 recurring customers by 131% year-over-year, with less than 10% annual churn across all recurring customers • Maintained a Net Promoter Score of 9+ for the top customers (accounting for 70% of revenue) • Created and presented performance reports to top accounts through weekly/ monthly check-ins, demonstrating… Show more • Owned over 300 client relationships- ranging from early-stage SMBs to Fortune 500 enterprises- from account setup to renewal • Grew aggregate annual account value of top 10 recurring customers by 131% year-over-year, with less than 10% annual churn across all recurring customers • Maintained a Net Promoter Score of 9+ for the top customers (accounting for 70% of revenue) • Created and presented performance reports to top accounts through weekly/ monthly check-ins, demonstrating ongoing product value to customers • Acted as liaison between customers, operations, and product teams to ensure continuous improvement of product and delivery to meet and exceed customer expectations Show less



Godfrey Q and Partners - Beijing / Singapore

• Account Manager

  • Sep 2012 - Oct 2014

  Godfrey Q and Partners APAC is a small agency specializing in digital production and strategy. • Responsible for managing the health and happiness of key digital accounts for several enterprise and start-up level clients, including Symantec, J.D. Power, Reader’s Digest, Paofit (iOS app), Khunu (online retail), and the China Festival of Speed (event app) • Oversaw and ensured the successful production of all project deliverables • Helped establish a 5-day sprint process for new… Show more Godfrey Q and Partners APAC is a small agency specializing in digital production and strategy. • Responsible for managing the health and happiness of key digital accounts for several enterprise and start-up level clients, including Symantec, J.D. Power, Reader’s Digest, Paofit (iOS app), Khunu (online retail), and the China Festival of Speed (event app) • Oversaw and ensured the successful production of all project deliverables • Helped establish a 5-day sprint process for new product prototyping and user testing • Email QA/QC • Reporting with Omniture and Google Analytics

• Account Executive

  • Mar 2011 - Sep 2012

  Godfrey Q and Partners APAC is a small agency specializing in digital production and strategy. • Campaign and budget planning for all client projects • Oversee production for campaign deliverables • Campaign metrics reporting with Omniture and Google Analytics



Trevanna Post

• New York

• Assistant Post-Production Accountant

  • Sep 2009 - Feb 2011

  Trevanna Post is a premiere post-production accounting firm for feature films with offices in New York and Los Angeles. • Servicing and managing multiple high-budget accounts for leading film studios • Communicating directly with the producers and coordinators of each film to ensure all parties can act accordingly with regard to studio finances • Handling the film payroll and high-volume accounts payable • Assist in filing for the New York tax credit for each film Trevanna Post is a premiere post-production accounting firm for feature films with offices in New York and Los Angeles. • Servicing and managing multiple high-budget accounts for leading film studios • Communicating directly with the producers and coordinators of each film to ensure all parties can act accordingly with regard to studio finances • Handling the film payroll and high-volume accounts payable • Assist in filing for the New York tax credit for each film



Teany Beverages

• New York, NY

• Marketing Intern

  • Jun 2009 - Sep 2009

  Helped create and implement branding strategies for the company Helped create and implement branding strategies for the company