Experience

The Working Party

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Sep 2021 - Present

  The Working Party designs and builds best-in-class eCommerce websites on Shopify Plus for retailers with complex technical requirements, who value brand and seek rapid growth through innovation. Our clients are market leaders — pushing boundaries and capitalising on opportunities at home and abroad. The Working Party designs and builds best-in-class eCommerce websites on Shopify Plus for retailers with complex technical requirements, who value brand and seek rapid growth through innovation. Our clients are market leaders — pushing boundaries and capitalising on opportunities at home and abroad.



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Senior UX Project Manager

  • Nov 2020 - Sep 2021



CHEP Network

• Australia
• Advertising Services
• 300 - 400 Employee

• Technology Program Lead

  • Jan 2020 - Oct 2020

  The Technology Program Lead role was created to manage the production of a retained Scrum Cross-Disciplinary team, made up of producers, designers, creatives, developers, copywriters, quality testers and media, reporting to the Operations and Digital Director. We produce output for Coles Liquor, which has 4 retailers, with set weekly digital and campaign deliverables.I was chosen to set up the scrum team from initiation to roll out - including setting up the retainer, contract, resource and cost planning, deliverable planning, end-to-end recruitment, brand training, infrastructure set up and company onboarding.In addition, I run bespoke projects for Coles Liquor that sit outside the retained deliverables/team, which are managed to completion utilizing the wider senior agency creative and digital staff.

• Lead Digital Producer

  • Sep 2018 - Jan 2020

• Senior Digital Project Manager

  • Mar 2018 - Sep 2018

  The Senior Digital Project Manager role was created to manage projects amongst the creative, research and development teams, reporting to the Head of Delivery Manager.



Loud & Clear (now Avanade)

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Digital Project Manager

  • May 2017 - Mar 2018

  The Project Manager role was created to manage projects amongst the creative, research and development teams, reporting to the Head of Delivery Manager. Duties include: - Management of UX design discovery phase projects - Management of UX research projects - Management of UX and UI design phase projects - Management of website development projects - Scoping, estimating and ongoing management of all projects - Management of several resource teams including designers and developers in Australia, development teams offshore, and various contract development teams in various locations - Working offsite on client location during project initiation and completion



Papercloud

• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Project Manager

  • Jun 2016 - May 2017

  The Digital Project Manager role was created to manage the design and development of bespoke iOS Apps, Android Apps, Web Apps and Administrative Backends. The Digital Project Manager manages everyday projects amongst the UX/UI Designers, Developers, Accounts and BDM, reporting to the Director of Papercloud. Business Sectors: Technology Startups and Corporations. Disciplines: Digital Project Management, Custom Design and Technology Management, UI and UX Design Management, iOS Apps, Android Apps, Web App, Websites, Custom Backend Solutions. - Responsible for the day-to-day management and smooth operation of all design and development projects across the company. - Organising the end-to-end project management of design and development technology solutions. - Responsible for the scoping of new business requirements and preparation of target budget. - Collaboration with internal teams to design, develop and implement digital software solutions. - Responsible of the management of client requests, all client communication, scope creep and weekly reports/invoices. - Experience in delivering projects on time and to budget ensuring quality standards are met. - Responsible for the direct communication of the design, development and freelance teams, ensuring all members are on board with delegated tasks. - Hands on experience with project management software like Jira, Trello and Harvest. Familiarity with content management systems. - Understanding of Google Analytics and Mix Panel. - Excellent organisation and time management skills. - Excellent communication and team management skills. - High attention to detail across proposals, design and development.



Tonic The Agency

• Australia
• Advertising Services
• 1 - 100 Employee

• Digital Project Manager / Account Manager

  • Jul 2015 - Jun 2016

  The Account Manager role was created to manage established client relations and to manage everyday projects amongst the creative, development, client service and accounts teams, reporting to the Client Service Manager. The Project Manager role was created to manage large scale creative and development projects from initial briefing stage, launch/print phase, test phase and reporting stage, and to manage budgets, timelines, and staff scheduling, reporting to the Client Service Manager and GM. Disciplines: Account Management, Project Management, Campaign Management, Design, Advertising, Digital, Web, eDM, Print, Direct Mail Business Sectors: Technology, Retail, Sport, Health. Clients Include: Microsoft, LG, Lenovo, CareerOne, Donna Hay, Sonic Healthcare, Mt Buller, Sydney Festival, Citrix, Garmin, Resmed, Vouchr. Duties Include: - Maintaining and nurturing business relationships with existing clients. - Communicating with clients to establish all creative and development briefs, goals and budgets, ensuring a high standard of work and cost-effective solutions. - Developing new maintenance contracts and new business opportunities with existing clients. - Managing lead nurturing email campaigns, maintaining and managing the established processes, and reporting on findings. - Conducting and attending meetings with clients, third party clients, and delivering presentations, findings and reports. - Traffic management of the creative and development team. - Implementing effective design, print and digital strategies in a timely and efficient manner, aiming to always exceed client expectations. - Working cross-functionally with creatives and developers on end-to-end implementation of projects, ensuring a seamless workflow throughout the agency. - Managing client briefs, estimations, scheduling, budgets, timelines, production, outsourcing and quality for large projects, ad hoc jobs and maintenance contracts.



4Four Creative Design and Marketing Agency

• Account Manager

  • Feb 2015 - Jul 2015

  The Account Manager role was created to help grow the small boutique design agency, reporting directly to the Director. The Account Manager role was created to help grow the small boutique design agency, reporting directly to the Director.



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Account Manager

  • Feb 2014 - Feb 2015

  The Account Manager role was created to manage communication projects for commercial and share registry clients. Projects are inclusive of design, programming, print, procurement, email broadcasts, SMS, direct mail and Australia Post processes.

• National Design Specialist

  • Jun 2013 - Feb 2014

  The Design Specialist role was created at Computershare to ensure the National Design Studio continues its commitment of improvement, by focusing on monitoring, recording and reviewing output and processes.Duties Include: Quality controller, national procedure manager and national design project manager.

• Graphic Designer

  • Jun 2011 - Jun 2013

  Designing exclusively for Computershare’s internal and external clients.Duties include: Graphic designer, specialty design tasks, national design studio scheduler, national design studio trainer.



Design Junkies

• Graphic and Junior Graphic Designer

  • Oct 2009 - Jun 2011

  Design Junkies is a small graphic design agency based in Fitzroy, Melbourne. The work produced at Design Junkies is mostly print or web based creative graphic design. Clients include: Toyota, Melbourne Opera, Australian Shakespeare Company, Watergardens Shopping Centre, Eastland Shopping Centre, Sunshine Marketplace, Frat House, Trumpet Events, Riva, Meddlers and Quest Business Solutions. Duties include: Graphic Designer, Account Manager, Studio Manager, Print Manager, Client Relations, Design Trainer.



Phillips Ormonde Fitzpatrick

• Australia
• Legal Services
• 1 - 100 Employee

• Administration Assistant

  • Jan 2005 - Feb 2006