Experience

SPA VILNIUS

• Lithuania
• Wellness and Fitness Services
• 1 - 100 Employee

• Quality Manager

  • Aug 2003 - Present

  • Service quality system maintenance and continuous process improvement • Development and implementation of customer service standards. • Measurement of qualitative indicators, planning, determination of strategic quality directions • Compilation of customer service quality surveys, data analysis • Interact with customers to discuss company’s process, product and system technology • Evaluate failures, identify cause and responsibility along with initiating corrective action • Develop and execute entire quality assurance program • Head and monitor all activities to ensure existing regulatory adherence at company • Recommend revisions to improve overall quality of systems and processes • Revise departmental technical procedures and problems • Develop test methods to qualify tools on different levels at time of production campaigns • Provide expert analysis to management and execute recommendations