Experience

PROBUGAS, a. s.

• Oil and Gas
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2022 - Present

  Managing the company's customer service, call center, front office, back office, all service channels. Responsibility for order processing, shipping routing, contracts, billing, claims and accounts receivable. Responsibility for setting up sales and customer care processes. Responsibility for marketing activities and advertising.

• Specialist for sales and customer care processes

  • Apr 2021 - Apr 2022

  Analysis and setting of processes in the area of ​​sales and customer care for all sales segments.



SPP

• Slovakia
• Utilities
• 200 - 300 Employee

• Head of customer centers unit

  • Apr 2012 - Sep 2019

  Management of 19 Customer Centers all around Slovakia, together with more than 100 employees.Main responsibilities – control of activities, setting and controlling the fulfillment of sales plans, cooperation on product strategy creation, setting of service level, motivation and evaluation of employees, determination of development goals of employees, problem solving, representation of the company towards state supervisors, cooperation on development projects of the company internal regulations in the managed area, expert commenting on the proposed legislation in the field of energy and trade. Show less

• Director Customer Care

  • Jul 2008 - Apr 2012

  Management of Customer Centers all around Slovakia, Call Center and Specialists, more than 200 employees.Main responsibilities beyond the above – reorganization and implementation of new processes, selection and implementation of sales and service SW, implementation of x-sell in service activities.

• Director of North region for mass market

  • Jan 2004 - Jun 2008