Experience

DZH International

• Singapore
• Financial Services
• 1 - 100 Employee

• Development Team Lead (Mobile)

  • Jan 2021 - Present

  - Oversee project development progress within the team to ensure quality and delivery timelines- Coach and motivate team members to meet their professional goals while aligning with company's targets- Streamline project and task tracking workflows company-wide to improve work efficiency and product quality

• Software Engineer (Mobile) - Native iOS and Android

  • Jul 2018 - Jan 2021

  - Design, develop and maintain mobile stock trading applications for retail brokers and banks in Asia- Design, develop and maintain relevant backend services



DigitalGlobe

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative Team Lead

  • Aug 2016 - Jul 2017

• Senior Customer Service Representative / Account Services Management Intern

  • Jul 2013 - Jul 2016

  - Provide high-touch post-sales support for premium regional accounts- Facilitating operations through close co-ordination within internal teams to ensure commitments to customers are met, delivering positive customer experience- Build strong customer relationships and being their advocate, to meet both customer's and company's desired goals- Provide efficient responses and service to general customer enquiries and issues within Service Level Agreement timelines- Support Sales and Account Management teams by preparing tailored reports- Classify and investigate issues, routing and escalating issues internally if required