Experience

China Grand Automotive Services Co., LTD

• Automotive
• 1 - 100 Employee

• Extended Warranty Claims Manager

  • Feb 2013 - Present

  Establish EW claims policy and operation standards； Responsible for EW claims IT system establishment； Guide and train regional ASCs of EW claims warranty operation; Control and review EW claim cases; Support EW actuary and pricing; Support EW sales management. Establish EW claims policy and operation standards； Responsible for EW claims IT system establishment； Guide and train regional ASCs of EW claims warranty operation; Control and review EW claim cases; Support EW actuary and pricing; Support EW sales management.



GM PATAC

• 3999 Longdong Avenue,Pudong New District,Shanghai, China

• Lead Service Engineer

  • May 2006 - Feb 2013

  2006-2009: Service manual development, Service parts releasing,Authoring Service Bullentin, Advanced Serviceabilty Virtual Analisis. 2009-present:Lead Service special tools and Warrenty Labor Time Guide Engineering business. 2006-2009: Service manual development, Service parts releasing,Authoring Service Bullentin, Advanced Serviceabilty Virtual Analisis. 2009-present:Lead Service special tools and Warrenty Labor Time Guide Engineering business.



SAIC General Motors

• China
• Automotive
• 700 & Above Employee

• Manufacturing Engineer

  • Jun 2004 - May 2006

  Paint Work Shop Engineer Paint Work Shop Engineer