Experience

Monterey Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Deputy General Manager

  • Sep 2018 - Present

  Responsible for public relations between the hotel and people from all walks of life, and establish the image of the hotel.Responsible for the establishment of the hotel organization, staff establishment and important personnel changes.Guide the training work, cultivate talents, and improve the service quality and staff quality of the entire hotel. Responsible for public relations between the hotel and people from all walks of life, and establish the image of the hotel.Responsible for the establishment of the hotel organization, staff establishment and important personnel changes.Guide the training work, cultivate talents, and improve the service quality and staff quality of the entire hotel.



JW Marriott Desert Hot Springs Hotel & Spa

• Marketing Director

  • Oct 2014 - Jun 2018

  Through effective contact with the media, improve the visibility of the hotel management in the industry, and make the hotel a distinctive hotel.Ensure that all logos and advertisements of the hotel meet the Group's brand standards.Use effective sales strategies to reflect the group's brand effect in the media. Such as: TV, radio, website, print and outdoor. Through effective contact with the media, improve the visibility of the hotel management in the industry, and make the hotel a distinctive hotel.Ensure that all logos and advertisements of the hotel meet the Group's brand standards.Use effective sales strategies to reflect the group's brand effect in the media. Such as: TV, radio, website, print and outdoor.



JW Marriott Hotel Shenzhen

• Housekeeping Manager

  • Jun 2013 - Jul 2014

  Master the use and consumption of floor items, and do a good job in item management.Participate in the regular meeting of the foreman and organize the business study of the team.Execute work orders from superiors and ensure completion. Master the use and consumption of floor items, and do a good job in item management.Participate in the regular meeting of the foreman and organize the business study of the team.Execute work orders from superiors and ensure completion.



Nanjing Marriott Hotel

• Front Office Manager

  • Jun 2011 - Feb 2013

  Warm hospitality, modest attitude, often communicate with guests, ask for feedback, properly handle customer complaints, and continuously improve service quality.Strengthen on-site management, adhere to the front line during business hours, fully grasp the business situation in the store, and timely discover and solve various problems in the business.Strengthen property management, master and control the use of items, reduce expenses and item wastage, strictly control costs, and eliminate waste.



W Hotel Guangzhou

• Deputy lobby manager

  • Feb 2009 - Apr 2011

  Conduct security and daily equipment inspections throughout the hotel.Address safety issues that occur during the shift.Coordinate with other shifts what needs to be communicated on the shift record. Conduct security and daily equipment inspections throughout the hotel.Address safety issues that occur during the shift.Coordinate with other shifts what needs to be communicated on the shift record.



Four Seasons Hotel Guangzhou

• Front Office Supervisor

  • Jan 2007 - Nov 2008

  Evaluate employee performance, resolve employee complaints, and monitor employee on-the-job training.Communicate with the kitchen at any time to ensure the quality of dishes, properly handle customer complaints, and improve customer relations.Complete other tasks assigned by the leader. Evaluate employee performance, resolve employee complaints, and monitor employee on-the-job training.Communicate with the kitchen at any time to ensure the quality of dishes, properly handle customer complaints, and improve customer relations.Complete other tasks assigned by the leader.



White Swan Hotel 白天鹅宾馆

• China
• Hospitality
• 1 - 100 Employee

• Front desk foreman

  • Jun 2005 - Nov 2006

  Ensure that the check-in form of important guests and regular guests of the hotel is prepared in advance.To ensure that the guests' mail, fax, telex, etc. can be delivered to the guests in time.Check guest messages to ensure that messages are relayed to guests in a timely manner. Ensure that the check-in form of important guests and regular guests of the hotel is prepared in advance.To ensure that the guests' mail, fax, telex, etc. can be delivered to the guests in time.Check guest messages to ensure that messages are relayed to guests in a timely manner.