Sales Engineer

• Nov 2021 - Present

Account Executive

• Apr 2020 - Oct 2021

Smartsheet (NYSE:SMAR) is a leading cloud-based platform for enterprise achievement, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more effective processes and better business outcomes. Smartsheet is committed to continuously delivering a secure and extensible platform that meets the complex needs of today’s largest enterprises. More than 75% of the companies in the Fortune 500 rely on Smartsheet to implement, manage, and automate processes across a broad array of departments and use cases.

Sales Manager

• Mar 2019 - Feb 2020

Manager, Business Development - Kinvey Group

• Sep 2018 - Mar 2019

Inside Sales Manager - Telerik UI tools

• Jan 2017 - Sep 2018

Manage the sales team for Progress Software's desktop, web, and mobile UI development business in the Americas.

Manager, Business Generation

• Aug 2016 - Jan 2017

Led a team of Business Development Reps to support the growth of Progress Software's UI, Testing, Mobile, CMS, Data, and Rules Engine businesses.

Team Lead - North America Sales

• Dec 2015 - Jul 2016

Oversaw a team of Product Sales Specialists covering the Northeast US and Canada region, focusing on small to medium sized accounts as well as new clients.

Account Executive

• Apr 2014 - Dec 2015

• Enhance the experience of Telerik clients by developing strong relationships and by providing exceptional customer support• Determine innovative ways to successfully sell into and develop relationships with customers across multiple industries with varied business processes and organizational objectives• Establish and expand key relationships to understand the customer’s business initiatives and further expand Telerik technologies within each account.• Work closely with the customer to gain insights into business pains and opportunities• Actively solicit customer feedback and worked with Product Management to communicate customer needs, enhancements, and priorities• Maintain a revenue base by managing account retention through support renewals and product upsells• Work with other Sales teams to promote all Telerik products to prospective customers• Continually develop and maintain industry and product knowledge as new features are rolled out and market trends emerge.

Translator

• 2008 - 2018

Account Development Manager

• Mar 2013 - Mar 2014

• Develop, foster, and manage relationships with $1 billion-plus accounts• Identify and validate new business opportunities• Understands customers’ critical business initiatives and deliver products that allow them to complete these initiatives successfully• Collaborate with Account Manager to strategically serve and grow accounts

Events Sales Representative

• Feb 2012 - Feb 2013

• Sell seats for Forrester events in an assigned territory against an established monthly sales quota.• Follow up with prospects and clients who have received marketing materials for Forrester events.• Demonstrate the value of attending an event to prospects and complete the registration process.• Record all information pertinent to event attendance in the internal customer database.

Telesales Associate

• Sep 2011 - Feb 2012

Invention Machine, the innovation software company, helps global organizations deliver the right products the first time and design a repeatable and sustainable innovation process. Headquartered in Boston, Invention Machine has offices in five countries and works with Global 2000 manufacturers in 35 countries. Invention Machine, the innovation software company, helps global organizations deliver the right products the first time and design a repeatable and sustainable innovation process. Headquartered in Boston, Invention Machine has offices in five countries and works with Global 2000 manufacturers in 35 countries.

Front Desk Manager

• Feb 2011 - Sep 2011

• Manage the Front Office team by overseeing the day to day operations• Assign responsibilities to Front Desk Agents, Bell, Door, and Concierge staff• Communicate with VIP guests for special requests and reservations• Reach out to dissatisfied clients for guest recovery• Responsible for purchasing guest and office supplies for the department• Perform duties of Night Audit Manager as needed

Front Desk Supervisor

• Aug 2010 - Feb 2011

• Lead Front Desk Agents in daily tasks and responsibilities• Prepared room assignment and amenities list for incoming VIP guests • Performed Concierge duties when coverage was needed• Oversaw the cleanliness and inventory in the Club Lounge

Front Desk Agent

• Feb 2009 - Aug 2010

• Welcomed arriving guests and assigned rooms according to guest requests and hotel availability• Provided solutions to guest issues in a timely manner• Communicated with other departments of the hotel to ensure an enjoyable stay for guests• Updated Front Desk Agent task list and Front Desk Agent manual

Bar Manager/Host

• Jan 2008 - Feb 2009

• Implemented cost control by accounting for inventory, liquor costs and scheduling• Effectively multi-tasked responsibilities to ensure customer satisfaction, by expediting food, hosting and preparing beverages• Supervised staff during business hours and events ensuring customer satisfaction while working with chefs and management • Implemented cost control by accounting for inventory, liquor costs and scheduling• Effectively multi-tasked responsibilities to ensure customer satisfaction, by expediting food, hosting and preparing beverages• Supervised staff during business hours and events ensuring customer satisfaction while working with chefs and management

Client Services Representative

• May 2004 - Feb 2009

• Communicated effectively with residents in person and by telephone• Traveled to management properties to ensure cleanliness and security of building and individual units• Provided services to residents including valet parking, mail delivery, and tenant-specific requests• Organized the information regarding tenants and units for management• Trained new concierges ensuring they understand the job requirements of each individual building • Communicated effectively with residents in person and by telephone• Traveled to management properties to ensure cleanliness and security of building and individual units• Provided services to residents including valet parking, mail delivery, and tenant-specific requests• Organized the information regarding tenants and units for management• Trained new concierges ensuring they understand the job requirements of each individual building

Marketing Programs Co-op

• Jul 2007 - Jan 2008

• Prepared and sent marketing materials to new and existing clients to promote upcoming events and the firm’s practice groups• Communicated with other firm departments to create plans for hosting seminars• Set up for various events, table setup, and created lists of researched and promoted upcoming events• Organized departmental budgets and set up Microsoft Excel spreadsheets • Prepared and sent marketing materials to new and existing clients to promote upcoming events and the firm’s practice groups• Communicated with other firm departments to create plans for hosting seminars• Set up for various events, table setup, and created lists of researched and promoted upcoming events• Organized departmental budgets and set up Microsoft Excel spreadsheets

MIL International Marketing Co-op

• Jun 2006 - Jan 2007

• Prepared client report on product positioning and performance using Bloomberg • Created and updated PowerPoint presentations for external wholesalers, portfolio managers, and other internal departments • Archived and organized marketing materials• Updated monthly client mailing list on Microsoft Excel using data received from sales desk representatives • Prepared client report on product positioning and performance using Bloomberg • Created and updated PowerPoint presentations for external wholesalers, portfolio managers, and other internal departments • Archived and organized marketing materials• Updated monthly client mailing list on Microsoft Excel using data received from sales desk representatives