Junior Fils-aime
East Coast Support Team Manger at springbig- Claim this Profile
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Topline Score
Bio
Natalie Rodriguez
Junior is an asset and powerhouse producer! I’ve had the pleasure to watch Junior’s growth and development for over 3 years. Everyday Junior brings positive energy, tenacity and action to every project, task and interaction. Junior is a stellar team player who guides his teammates to succeed and achieve their goals. Junior started in our sales team and was elevated to the Client Success Support Team. I am so proud to share that I got to count Junior as a team member. Junior was then promoted to the position of East Coast Support Team Manager. Where he oversaw and executed all Enterprise Account/MSO level support. Junior always conducts himself with the highest level of professionalism and kindness. He’s managed and trained a number of team members. Junior is an individual who will bring hard work, determination and dedication to any company.
Eric Brandon
Junior is an extremely hardworking and dedicated employee who isn’t afraid to step up and do the work others shy away from without a second thought. He’s always looking to learn, grow, and never afraid to ask questions. He has great interpersonal skills that allow him to build lasting relationship both inside the company as well as with the customer base. His ability to capture the attention of a crowd or the entire company is truly impressive and a skill that cannot be learned. Junior is an asset from both the business side as well as the company culture that will only shine brighter as he continues to grow. I have and will always endorse Junior and I’d be happy and open to discuss at length what Junior can bring to a company
Natalie Rodriguez
Junior is an asset and powerhouse producer! I’ve had the pleasure to watch Junior’s growth and development for over 3 years. Everyday Junior brings positive energy, tenacity and action to every project, task and interaction. Junior is a stellar team player who guides his teammates to succeed and achieve their goals. Junior started in our sales team and was elevated to the Client Success Support Team. I am so proud to share that I got to count Junior as a team member. Junior was then promoted to the position of East Coast Support Team Manager. Where he oversaw and executed all Enterprise Account/MSO level support. Junior always conducts himself with the highest level of professionalism and kindness. He’s managed and trained a number of team members. Junior is an individual who will bring hard work, determination and dedication to any company.
Eric Brandon
Junior is an extremely hardworking and dedicated employee who isn’t afraid to step up and do the work others shy away from without a second thought. He’s always looking to learn, grow, and never afraid to ask questions. He has great interpersonal skills that allow him to build lasting relationship both inside the company as well as with the customer base. His ability to capture the attention of a crowd or the entire company is truly impressive and a skill that cannot be learned. Junior is an asset from both the business side as well as the company culture that will only shine brighter as he continues to grow. I have and will always endorse Junior and I’d be happy and open to discuss at length what Junior can bring to a company
Natalie Rodriguez
Junior is an asset and powerhouse producer! I’ve had the pleasure to watch Junior’s growth and development for over 3 years. Everyday Junior brings positive energy, tenacity and action to every project, task and interaction. Junior is a stellar team player who guides his teammates to succeed and achieve their goals. Junior started in our sales team and was elevated to the Client Success Support Team. I am so proud to share that I got to count Junior as a team member. Junior was then promoted to the position of East Coast Support Team Manager. Where he oversaw and executed all Enterprise Account/MSO level support. Junior always conducts himself with the highest level of professionalism and kindness. He’s managed and trained a number of team members. Junior is an individual who will bring hard work, determination and dedication to any company.
Eric Brandon
Junior is an extremely hardworking and dedicated employee who isn’t afraid to step up and do the work others shy away from without a second thought. He’s always looking to learn, grow, and never afraid to ask questions. He has great interpersonal skills that allow him to build lasting relationship both inside the company as well as with the customer base. His ability to capture the attention of a crowd or the entire company is truly impressive and a skill that cannot be learned. Junior is an asset from both the business side as well as the company culture that will only shine brighter as he continues to grow. I have and will always endorse Junior and I’d be happy and open to discuss at length what Junior can bring to a company
Natalie Rodriguez
Junior is an asset and powerhouse producer! I’ve had the pleasure to watch Junior’s growth and development for over 3 years. Everyday Junior brings positive energy, tenacity and action to every project, task and interaction. Junior is a stellar team player who guides his teammates to succeed and achieve their goals. Junior started in our sales team and was elevated to the Client Success Support Team. I am so proud to share that I got to count Junior as a team member. Junior was then promoted to the position of East Coast Support Team Manager. Where he oversaw and executed all Enterprise Account/MSO level support. Junior always conducts himself with the highest level of professionalism and kindness. He’s managed and trained a number of team members. Junior is an individual who will bring hard work, determination and dedication to any company.
Eric Brandon
Junior is an extremely hardworking and dedicated employee who isn’t afraid to step up and do the work others shy away from without a second thought. He’s always looking to learn, grow, and never afraid to ask questions. He has great interpersonal skills that allow him to build lasting relationship both inside the company as well as with the customer base. His ability to capture the attention of a crowd or the entire company is truly impressive and a skill that cannot be learned. Junior is an asset from both the business side as well as the company culture that will only shine brighter as he continues to grow. I have and will always endorse Junior and I’d be happy and open to discuss at length what Junior can bring to a company
Experience
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Springbig
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United States
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Software Development
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100 - 200 Employee
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East Coast Support Team Manger
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Jul 2022 - Present
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Customer Support MSO Inbound Specialist
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Feb 2021 - Present
Responsible for handling all MSO support-related tasks, address and resolve any MSO related inbounds, create Jira Tickets for the MSO team, tracking the life cycle of tickets to ensure timely resolution, and Communicating the outcome of Support tickets to the MSO team through proper documentation.
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Customer Service Inbound Specialist
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Aug 2020 - Feb 2021
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Sales Development Manager
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Mar 2019 - Aug 2020
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BRAMAN HONDA OF PALM BEACH
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Internet Sales Specialist
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Mar 2016 - Mar 2019
Develop and maintain competitive knowledge on vehicles and products to leverage in sales. Identify and Generate leads by using networking and other sales tools To utilize inbound and/or outbound calls to pursue sales. Develops account penetration strategies, and closes business Identify and Generate leads by using networking and other sales tools To generate sales leads as well as closing the sales on line or by phone Develop and maintain competitive knowledge on vehicles and products to leverage in sales. Identify and Generate leads by using networking and other sales tools To utilize inbound and/or outbound calls to pursue sales. Develops account penetration strategies, and closes business Identify and Generate leads by using networking and other sales tools To generate sales leads as well as closing the sales on line or by phone
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La-Z-Boy Furniture Galleries
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United States
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Retail
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500 - 600 Employee
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Store Manager
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Sep 2013 - Mar 2016
Engaging and motivating the team to achieve key goals, performance expectations and La-Z-Boy's best practice processes Hands on style of leadership and management of a personal interior design team Managing the negotiation process with Sales Associates ensuring that customers understand their purchase options and pricing Screening applications/resumes and setting up interviews Achieves all sales and service metrics through daily supervision, coaching and consistent performancemanagement (e.g., discipline) of Retail Sales Consultants Assists in recruiting, hiring, training, and coaching to develop top performing employees. Assists management with applicant screening process
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Education
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2008 - 2013
University of Central Florida
Bachelor's degree, Marketing/Marketing Management, General -
2006 - 2008
Polk State College
Associate of Arts - AA, Marketing
Community
