Training Facilitator/Coordinator

• Jun 2023 - Present

Design, develop, and implement training programs tailored to the needs of Filipino Virtual Assistants. Collaborate with subject matter experts to ensure the content is relevant, up-to-date, and aligned with the latest industry trends. Deliver engaging and interactive training sessions to virtual assistants through virtual platforms. Collect feedback and conduct evaluations to measure the effectiveness of training programs and make necessary adjustments for continuous improvement. Show less

Credentialing, Learning and Development Coordinator

• Apr 2023 - Present

Coordinate and manage the credentialing process for a NEMT (Non-Emergency Medical Transportation) transportation company with nearly 300 employees.Ensure compliance with industry standards and regulations by verifying qualifications, licenses, certifications, and affiliations of employees.Maintain accurate and up-to-date credentialing records, ensuring timely renewals and updates as required.Serve as the main point of contact for employees regarding credentialing inquiries and provide guidance on the necessary documentation and requirements.Collaborate with various departments to gather and review credentialing documentation, ensuring completeness and accuracy.Conduct regular audits to identify any gaps or discrepancies in the credentialing process and take appropriate corrective actions.Develop and deliver comprehensive training programs to enhance employee skills and knowledge in collaboration with the Learning & Development team.Assist in the development of training materials, including manuals, presentations, and e-learning modules, tailored to meet the specific needs of the transportation industry.Schedule and coordinate training sessions, ensuring appropriate attendance and participation tracking.Evaluate the effectiveness of training programs through assessments, surveys, and feedback, and make necessary improvements for continuous enhancement.Collaborate with HR to support the onboarding and offboarding processes, ensuring proper credentialing procedures are followed.Maintain a high level of confidentiality and professionalism when handling sensitive employee information and documents.Stay updated with industry trends, regulations, and best practices related to credentialing and learning & development.Utilize technology and software systems to streamline and automate the credentialing and training processes. Show less

Credentialing Specialist & HR Assistant

• Sep 2020 - Apr 2023

Credentialing Specialist Responsibilities:Manage the credentialing process for employees in compliance with industry standards and regulations.Verify and validate employee qualifications, licenses, certifications, and affiliations through detailed review and documentation.Maintain accurate and up-to-date credentialing records, ensuring timely renewals and updates.Serve as the primary contact for employees regarding credentialing inquiries, providing guidance and support.Collaborate with various departments to gather and review credentialing documentation, ensuring completeness and accuracy.Conduct regular audits to identify any gaps or discrepancies in the credentialing process and take appropriate corrective actions.Stay informed about industry-specific credentialing requirements and changes to ensure compliance and inform employees.Maintain confidentiality and handle sensitive employee information with discretion and professionalism.Utilize credentialing software and tools to streamline and automate the credentialing process.HR Assistant Responsibilities:Provide comprehensive administrative support to the HR department of a NEMT transportation company.Assist in the recruitment and onboarding process by posting job openings, reviewing resumes, conducting initial screenings, and coordinating interviews.Maintain employee records, including personal information, employment history, and documentation of HR-related processes.Assist in the implementation and administration of HR policies, procedures, and programs, ensuring compliance with legal requirements and company guidelines.Respond to employee inquiries and provide timely and accurate information on HR-related matters.Maintain confidentiality and handle sensitive employee information with professionalism and discretion.Stay updated on HR best practices, industry trends, and legal requirements to ensure compliance and recommend process improvements. Show less

Senior High School Teacher

• Jun 2018 - Aug 2022

Secondary English Teacher

• Jun 2015 - May 2018