Experience

Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IS Delivery Specialist

  • Oct 2006 - Present

  Won Local Award in the month of July 11 for delivering good service to the customer. CRM, OTB (Order to Bill) & Project Management ToolsCLARIFY - On-going update of customer’s install base of equipment on the basis of contractual agreements, Site deployment, Logistics & inventory Management and field operations and integration servicesGOLD – Web-Based order tracking & project management ToolQUOTO – Customer quote & solution management toolATLAS - Creation of Contractual agreements, specially be creating sites, listing equipment’s and related reference numbers for identification, marking Coverage code, SLAs and prices.Lotus Notes and MS–Office for managing the documents, reports, presentations and e-mails.CUBS – proficiency in managing customer billing information and billingIMS - to generate invoices, taxation and trackingCARA – tracking Credits and Request applicationCRT – Customer Registration toolBLUEPRINT (Blue works Live) – Process, Project plan designing tool.Oracle - iProcurement or iSupplier; IS-Order Delivery Manager.Responsible for the End-to-End OTB process up to the billing and post-delivery issues.Proactive management of the CS&O resources delivering the order components.Responsible for the external communication and reporting towards the HQ customer by providing an overview of the planning and the status of the delivery.Reinforce synergy between all actors of the chain and reduce lead time by enabling visibility into the status and progress of activities, linkages and dependencies across the organization.Fully empowered to drive the delivery and take decision on order categorization & prioritization, Resource allocation, Delivery schedule set up.Issue/risk management, Proactive communication to client, Order issue escalation & resolution, Delivery cost control.Take ownership of ensuring timely delivery or rescheduling the install as applicable.Review delivery Issues and resolve.



GLOBAL E-SERVICES

• Customer Service Executive

  • Mar 2006 - Sep 2006



DAILY NEWS& ANALYSIS

• Marketing Executive

  • Jan 2005 - Dec 2005