Experience

Mercury Insurance Group

• Insurance
• 100 - 200 Employee

• Total Loss Supervisor

  • May 2006 - Jan 2011

  Supervised the operation of the total loss claims unit in accordance with company policies and procedure Strong technical background Was effective in stressful and escalated situations Detail-minded with a good eye for balance and organization Encouraged open communication and partnership between internal teams and external customers Trained new hires, acted as a role model/mentor for new trainees engaged in on-the-job training Identified/analyzed problems, and proposed… Show more Supervised the operation of the total loss claims unit in accordance with company policies and procedure Strong technical background Was effective in stressful and escalated situations Detail-minded with a good eye for balance and organization Encouraged open communication and partnership between internal teams and external customers Trained new hires, acted as a role model/mentor for new trainees engaged in on-the-job training Identified/analyzed problems, and proposed solutions Worked effectively with direct reports and upper management Team player with ability to oversee all levels of production

• Total Loss Appraiser

  • Aug 2004 - May 2006

  Researched the market value of total loss vehicles and negotiated with insured, claimants and/or their representatives Effectively communicated total loss information to insured, claimants and/or their representatives, and internal staff with respect, courtesy and professionalism. Processed claims, provided documentation and complete verbal and written communications within company and California Department of Insurance guidelines.



The University Union @ Sacramento State University

• Building Supervisor

  • Jan 2001 - Jun 2004

  • Provide general supervision of UU departments in the absence of area supervisors. • Work with student directors, program advisors and other group representatives to insure proper event management, including ticket and crowd control, coordination with campus Public Safety Department and other University officials, and compliance with UU and CSUS policies. • Maintain strict adherence to safety procedures. • Open and secure meeting rooms and other scheduled facilities; responsible for… Show more • Provide general supervision of UU departments in the absence of area supervisors. • Work with student directors, program advisors and other group representatives to insure proper event management, including ticket and crowd control, coordination with campus Public Safety Department and other University officials, and compliance with UU and CSUS policies. • Maintain strict adherence to safety procedures. • Open and secure meeting rooms and other scheduled facilities; responsible for the general building lockup at the end of each day. • Submitting written reports to area supervisors and Director of the Union. Show less