Experience

HESTIA HOUSING & SUPPORT

• Hospitals and Health Care
• 1 - 100 Employee

• Support Worker (Pool)

  • Aug 2018 - Present

  Supporting and empowering people to achieve their goals, and towards independent living.

• Support Worker

  • Apr 2017 - Sep 2018

  Within my role as a Young People’s Support Worker I participate in the development of young residents living within supported housing accommodation. This is achieved through unique support plans which include a strengths and aspirations assessment, to assist with empowering service users to recognise, develop and improve their skills and confidence. In addition, supporting clients to reach their goals through employment, education and training, and towards independent living. Dealing with all aspects of safeguarding, and ensuring systems and record keeping is kept up to date is principle to the service delivery, alongside participating in the core work of the service including; referrals, assessment interviews, and various elements of life skills and housing management.

• Refuge Support Worker

  • Sep 2017 - Nov 2017

  Working within the Domestic Abuse Services, I was responsible for supporting and empowering clients to rebuild their lives having fled domestic violence and abuse. This role enabled me to work within a safeguarding remit whereby I liaised with the wider multi-agency teams' i.e. social services, the police and IDVA. In addition, receiving and processing regular; self and third party referrals from women at risk, which included the completion of the SafeLives Risk Checklist. Followed by arranging an exit plan for women fleeing from domestic violence and abuse, to ensure they arrived at the refuge safely.



Fulham BackCare

• Senior Chiropractic Assistant

  • Jun 2016 - May 2017

  An advocate for customer care, helping support patients throughout their individual experience, and chiropractic journey - ensuring that everyone received the best short and long-term treatment packages for their needs.Supporting and assisting a team of Chiropractors and Massage Therapists in providing a holistic approach to treatments, and in promoting health and well-being to patients, also ensuring that the atmosphere in the 'adjusting' and welcome area was set, in order for patients to feel relaxed; before, during and after their treatment - as this helped to maintain a harmonious environment for all.



Carers Network

• Communications and Engagement Officer

  • Jul 2014 - Dec 2015

  Working with Carers Network I was responsible for all internal and external communications, as well as supporting local volunteers in administration and events related tasks within the organisation.Communicating and engaging with carers across across two boroughs, and with all key stakeholders, including extending outreach and partnership work with statutory and voluntary organisations, to ensure that the needs of unpaid carers were promoted. This involved planning, organising and facilitating a varied schedule of events, Information Days and trips throughout the year including; Carers Rights Day and Carers Week. I was responsible for designing, producing and publishing quarterly newsletters, to promote services to carers and network partners from a variety of organisations and professions. Also, ensuring the Carers Network website and online media was kept up-to-date; in order to keep service users informed of beneficial, relevant and useful topics and events."Carers Network’s vision is that the role of carers across the boroughs of Westminster and Hammersmith and Fulham is recognised, supported and valued. For more than 20 years Carers Network have been working in partnership with carers to provide information, advice, advocacy and support, along with social events, break schemes, and other services to ensure that carers are well informed, supported and healthy. Engaging with over 4,000 carers in a way that ensures they are involved in decision making about all aspects of their caring role".http://carers-network.co.uk/



Age UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Volunteer Support Services Administrator

  • Mar 2014 - Jul 2014

  As the Volunteer Support Services Administrator, I was responsible for facilitating the effective and efficient administration of the Volunteer Support Services which involved the full recruitment process of prospective volunteers including; sending and requesting application packs, chasing references, arranging pre-DBS interviews, and ensuring DBS forms were correctly submitted, filed and updated on the database according to best practice. In addition, facilitating the administration of the Volunteer Support Services by promoting opportunities to potential volunteers, especially encouraging older people to volunteer.Age UK Kensington & Chelsea offer various volunteer services free of charge (befriending, practical help, gardening etc), and are available to anyone aged 55+ living in the Royal Borough of Kensington & Chelsea.http://www.ageuk.org.uk/kensingtonandchelsea/



Westway Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Business Services Officer

  • Apr 2011 - Dec 2013

  As the Business Services Officer, I was responsible for creating and maintaining an efficient and effective office environment, including the management of the main reception. I was first point of contact in the office for day to day issues, and provided a professional administration service ensuring that the needs of the CEO and Senior Management Team were met.In addition to the 'traditional' Office Management duties and responsibilities, I was responsible for:Updating sections of the Trust website and SharePoint Intranet, ensuring that they were maintained and kept up to date.Carrying out reception staff Inductions, Probation Reviews and Appraisals; ensuring training requirements were met, also carrying out IT and Health & Safety Inductions for new staff informing and ensuring they worked safely. Leading the Social Committee ensuring an inclusive full and varied staff events programme throughout the year, as well as assisting in organising community events. ​​

• Receptionist

  • Feb 2009 - Apr 2011

  Providing a professional and friendly reception service for all visitors to the Trust, to include staff, tenants and contractors, always ensuring a good standard of Customer Service.Responsible for all 'traditional' Receptionist duties and responsibilities.



Portobello Green Fitness Club

• Membership Administrator

  • Feb 2010 - Jan 2011

  Providing general administrative support to the Membership Manager including filing and database entry.To include:Processing letters and instructions relating to membership payments, (cancellations, suspensions, arrears, etc), ensuring reports were kept up to date, including checking and sending out Direct Debits forms.Maintaining and regularly updating computerised and manual filing systems effectively and efficiently, ensuring all information was correct and readily available to the management team members as required.Accessing member contact information via the in-house MRM system, including responding to customer/member enquiries and complaints in writing on behalf of the Membership Manager.



Westway Sports Centre

• Football Sales

  • Nov 2009 - Feb 2010

  ​Targeting ‘Off-Peak’ football sales To include:Reviewing pitch availability using MRM – Membership Management System in order to seek potential new and previous members. ​Targeting ‘Off-Peak’ football sales To include:Reviewing pitch availability using MRM – Membership Management System in order to seek potential new and previous members.



Westway Sports Centre

• Receptionist (football)

  • May 2009 - Jul 2009

  May 2009(Temp/6 weeks)​After school/weekend pay and play children's football sessions. Responsible for:Registering of new participants on MRM and issuing with new Members Card.Reconcile cash on MRM at the end of the sessionMaintaining and updating participant database as well as promoting products using flyers and other advertising materials, in order to keep customers informed of football events and programmes throughout the year. May 2009(Temp/6 weeks)​After school/weekend pay and play children's football sessions. Responsible for:Registering of new participants on MRM and issuing with new Members Card.Reconcile cash on MRM at the end of the sessionMaintaining and updating participant database as well as promoting products using flyers and other advertising materials, in order to keep customers informed of football events and programmes throughout the year.



Alpha Browett Taylor

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Property Management PA​​

  • Feb 2007 - Jan 2008

  As well as being the first point of contact to all visitors to the organisation, my duties were as follows:Property responsibilities: Dealing with various urgent and ‘ad hoc’ repairs and maintenance problems to completion, including arranging fortnightly visits to properties regarding general maintenance e.g. locks, plumbing, pest control etc.Cash handling - emptying pay as you go electric machines when full, followed by taking total amounts to the bank. Key holding responsibilities of all property keys, ensuring all keys taken were documented and returned, followed by updating the ‘key doc’ on a regular basis.Communicating/liaising directly with clients, tenants, contractors and surveyors in order to arrange appointments property visits.Arranging appointments for signing lease contracts and other documentation. Ensuring all relevant documentation had been received, photocopied and filed.Administration responsibilities:In addition to the 'traditional' Administration duties; I was responsible for:Supporting the company Directors and staff across entire company. Banking - paying in cheques received from tenants and clients; as well as sending out letters in order to chase outstanding rent etc.



Kensington & Chelsea PCT

• Children's Community Nursing Assistant

  • Sep 2003 - Sep 2004

  My responsibilities were to provide full administrative support to the Children's Community Nursing Team, and involved a variety of office related responsibilities, including; management of both computerised and paper filing systems containing the admissions and discharges of the teams caseloads. My responsibilities were to provide full administrative support to the Children's Community Nursing Team, and involved a variety of office related responsibilities, including; management of both computerised and paper filing systems containing the admissions and discharges of the teams caseloads.



Ambition 24 Hours

• Recruitment Consultant - Out Of Hours

  • May 2002 - Nov 2002

  As an ‘out of hours’ Recruitment Consultant for Ambition 24 Hours, I was part of the bookings team.I was responsible for selecting and contacting staff for shifts via the verified data recording system, matching the exact requirements of clients according to agency staff qualifications, experience and availability.Booking agency nursing staff (RGN’s, HCA’s, RMN’s, GN’s etc), ensuring CRB checks were recorded, providing with information of placements, including assisting with travel arrangements. Followed by informing and updating the client with full details and expected time of arrival, and updating the database system with complete booking details.



Blue Arrow Nursing Care & Medacs Overseas

• Recruitment Consultant

  • Jul 2001 - May 2002

  My inital role was as the Recruitment Administrator for Medacs Overseas who were the sister company to Blue Arrow. I was responsible for all 'traditional' administrative/office duties as well as ensuring all overseas nursing packs contained relevant documentation prior to nurses arriving in the UK(NMC pin, passport, NI number etc).I would communicate daily with overseas clients as well as nurses, including assisting with the co-ordination of travel plans, and finding accommodation prior to, and upon arrival to the UK.As a Recruitment Consultant for Blue Arrow Nursing Care, I was responsible for running the Children & Families desk with a client/candidate base of approximately 250, making temporary and permanent work placements of regular and new candidates, to regular and new clients.Maintaining regular, daily and routine communications to everyone on my client base.Redesigning and sending promotional information to prospective clients in order to advertise the company.Interviewing new candidates, including making up bulk application packs to be completed during each interview.