Office Manager

• Feb 2020 - Present

Executive Administrative Assistant

• Jan 2018 - Jan 2020

Employed as the Managing Director’s Personal Assistant. I performed a wide range of tasks, utilising my vast admin experience and organisational skills. My responsibilities included everything from conducting research and preparing presentations to managing the MD’s diary and liaising with staff on all levels, in order to meet important deadlines. Employed as the Managing Director’s Personal Assistant. I performed a wide range of tasks, utilising my vast admin experience and organisational skills. My responsibilities included everything from conducting research and preparing presentations to managing the MD’s diary and liaising with staff on all levels, in order to meet important deadlines.

Office Supervisor

• Jan 2009 - Dec 2017

Also known as Choices Windows.Various roles, including Sales Administrator, Purchase Ledger Bookkeeper, Customer Service Coordinator, Receptionist and ultimately promoted to Admin Supervisor. Specifically head – hunted and employed to construct and implement a new bookkeeping system on Microsoft Excel to convert the manual ledger to an electronic version. After successful implementation, I began standardising and streamlining all procedures throughout the business, including the development of the company service documentation process and the retraining of staff on its use. Reporting directly to the Managing Director, day to day my duties were varied and involved general office admin, data entry / retrieval / evaluation / storage and protection. Raising invoices, quotes and letters. Resolving customer issues over the phone or by email. Maintaining appointment diaries, logging time sheets / overtime / holiday. Sequencing and scheduling of works for subcontractors. Liaising directly with Operations Manager, external accountants, suppliers, contractors and customers.

Office Administrator

• Oct 2003 - Dec 2008

Employed as the Office Administrator in a family business. Reporting to the Managing Director, responsible for all clerical and admin duties as well as for the update and maintenance of the company bookkeeping system. I created a bespoke bookkeeping record on Microsoft Excel and converted the traditional handwritten book to a digital book. Liaising directly with external accountants as well as bank Managers and tenants I became responsible for decision making in the Managing Directors absence on a daily and weekly basis.

Production Planner

• Aug 1994 - May 1999

Midland Industrial Plastic (bought over by Textron), Formerly employed as Logistics Coordinator in the Polyurethane Foam Department, I created and applied new production procedures which allowed for more accuracy and flexibility of information flow, with visibility for all within the supply chain. Ultimately, my procedures were applied in all other production cells. Jan 1996 I was prompted to Production Planner with a team of three Logistics Coordinators, reporting directly to the Manufacturing Manager. The role involved capacity and production planning the entire PU Foam Department, consisting of over 100 employees on a 24/7 basis and which serviced £multimillion contacts for many major automotive companies including Land Rover, Leyland Daf and Unipart. I was answerable for ensuring that capacity could meet the master production schedule and liaising with material controllers and technical engineers to ensure that there were no bottlenecks to the production plans. The role often included planning additional labour through overtime or negotiating with customers to accept changes to their demand.

Production Administrator

• Aug 1992 - Aug 1994

John Cotton / Lear Automotive.Initially employed as Admin Assistant and promoted to Production Administrator within 6 months, accountable for all of Rover’s production requirements, receiving orders, generating the relevant production documents for use on the assembly line, checking inventory levels of raw materials and highlighting any potential shortages. Then also ensuring that the finished products were dispatched to the customer as required, coordinating with the customer and head office was a key aspect of the role. During this time I was especially selected to join a team based at Rover, to assist with implementation of their UNIX system which was an important method of delivering, receiving and processing information required in their £multi-million business contracts with all suppliers.

Unit Manager

• Jun 1988 - Aug 1992

Originally employed as a Sales Assistant, I worked weekends and holidays to supplement my university grant. In so doing I was able to support myself and live independently, by embracing a good work ethic and a respect for the value of money. Upon completion of my HND, I was promoted to Unit Manager, with a staff of four Sales Assistants, reporting to the Area Sales Manager. I was liable for the daily and weekly accounts within the unit. Under my management, annual turnover increased to £1m. The role also consisted of dealing with customers, controlling procedures and briefing staff.