Experience

Infinity Communications

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Partner Support

  • Jan 2023 - Present

  As a Partner Support professional, my main responsibilities are focused on generating leads, direct sales, and providing top-notch customer support. With a strong background in sales and customer service, I am well-equipped to help my company succeed in meeting its revenue goals and maintaining high levels of customer satisfaction. As a Partner Support professional, my main responsibilities are focused on generating leads, direct sales, and providing top-notch customer support. With a strong background in sales and customer service, I am well-equipped to help my company succeed in meeting its revenue goals and maintaining high levels of customer satisfaction.



SRP Global LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Executive

  • Dec 2022 - Present

  I specialize in providing top-notch resources for NetSuite Consultancy. With a passion for delivering unparalleled service to my clients, I excel at building strong relationships and identifying tailored solutions to meet their unique needs. My expertise in the industry, combined with a deep understanding of our services, enables me to successfully navigate complex sales cycles and exceed expectations. I'm committed to driving growth and fostering long-term partnerships with our clients. I specialize in providing top-notch resources for NetSuite Consultancy. With a passion for delivering unparalleled service to my clients, I excel at building strong relationships and identifying tailored solutions to meet their unique needs. My expertise in the industry, combined with a deep understanding of our services, enables me to successfully navigate complex sales cycles and exceed expectations. I'm committed to driving growth and fostering long-term partnerships with our clients.



Venhancedtel

• Karāchi, Sindh, Pakistan

• Business Development Manager

  • Jan 2017 - May 2022

  • Generating leads from different forum for VOICE Services • Customer onboarding for VOIP Built and maintained relationships with key contacts at potential clients and companies in order to get new opportunities • Problem resolution and Collaboration with Clients, provide and involved stakeholders • Manage and maintained a structured analysis of target market, clients and performance data • Providing Support to end user in accordance with agreed SLA and service specifications • Generating leads from different forum for VOICE Services • Customer onboarding for VOIP Built and maintained relationships with key contacts at potential clients and companies in order to get new opportunities • Problem resolution and Collaboration with Clients, provide and involved stakeholders • Manage and maintained a structured analysis of target market, clients and performance data • Providing Support to end user in accordance with agreed SLA and service specifications



MEA Resources Solutions

• Dubai, United Arab Emirates

• Customer Service Agent / Data Entry Operator

  • Feb 2016 - Nov 2016

  • Entering, Verifying and reporting all transactions provided region centers for Salik Toll Collection • Analyzing Accounts Receivable according to Credit terms and Policies, Aging and Collection Period and reporting the status to Management • Reconciliation of Accounts and maintaining accuracy of records • Managing disputes and complaint resolution of customers • Streamline and automate manual business processes • Data Analysis, Data Extraction(SQL) and Ad-hoc reporting according to managerial Requirements • Liaison with IT department for resolutions of IT related issues with Customer and Service related issues Show less



Al Muslim Technologies Fze

• Ajman, United Arab Emirates

• International Sales

  • Jan 2013 - Jan 2016

  • Generating leads from different forum for IP to IP Routing • Customer onboarding for IP to IP routing services Built and maintained relationships with key contacts at potential clients and companies in order to get new opportunities • Problem resolution and Collaboration with Clients, provide and involved stakeholders • Manage and maintained a structured analysis of target market, clients and performance data • Providing Support to end user in accordance with agreed SLA and service specifications Show less



E-Nexus

• Karachi,Pakistan

• Call Centre Agent

  • Apr 2012 - Dec 2012

  • Analyze and determine the level of customer needs. • Customer satisfaction surveys. • Iinvestigate and solve customer problems. • Keep accurate records of discussions or correspondence with customers. • Develop feedback or complaints procedures for customers to use. • State Report of the customer requests (administrative and technical). • Resolve any problems customers may face at any moment. • Analyze and determine the level of customer needs. • Customer satisfaction surveys. • Iinvestigate and solve customer problems. • Keep accurate records of discussions or correspondence with customers. • Develop feedback or complaints procedures for customers to use. • State Report of the customer requests (administrative and technical). • Resolve any problems customers may face at any moment.