Experience

Undisclosed Advisors

• Business Consulting and Services
• 1 - 100 Employee

• HR and Corporate

  • Jan 2016 - Present



AEG Live

• Vendor

  • Jan 2014 - Dec 2015

  Event Vendor : January 25, 2014 NHL game: LA Kings vs Anaheim Ducks at Dodgers Stadium. - Prior to the opening of the gate merchandise set up at the spectator Plaza. - Provide cheerful service and selling of merchandise to thousands of spectator in a very short span of time. - Upselling and customer service in an extremely busy environment. - Helping out at the sales register area. - Counting and packing at the end of the day. Event Vendor : January 25, 2014 NHL game: LA Kings vs Anaheim Ducks at Dodgers Stadium. - Prior to the opening of the gate merchandise set up at the spectator Plaza. - Provide cheerful service and selling of merchandise to thousands of spectator in a very short span of time. - Upselling and customer service in an extremely busy environment. - Helping out at the sales register area. - Counting and packing at the end of the day.



Ivy Bridge Group

• Greater Los Angeles Area

• District Consultant

  • Jun 2014 - Jan 2015

  Handling a case-load of 30-45 international students attending 5-8 different private high schools. Traveling to each school once a week to meet students and school staff. Academic, characteristic, disciplinary management of high school students. Executing delegated local guardianship of international students Handling a case-load of 30-45 international students attending 5-8 different private high schools. Traveling to each school once a week to meet students and school staff. Academic, characteristic, disciplinary management of high school students. Executing delegated local guardianship of international students



Station Food Market

• Hollywood, California

• Asst. Manager

  • Sep 2012 - Jan 2015

  o Daily retail sales management – preparing the shop floor at the beginning and end of shift by moving and designating employees with tasks; replenishment of products throughout the shift; conducting team briefing at the beginning of shift. o Employee management – managing one full time and two part time employees in relation to their availability and then scheduling them accordingly. o Employee training – Training new incoming employees at the register, shop floor, cooler unit and storage; familiarizing new employees with local customer base; training in customer service and conversion; training employees in tactics for handling ‘unfriendly’ or ‘unhappy’ customers; loss prevention training. o Vendor / Delivery – counting in delivery as ordered from vendor; counting in/adjusting credits/returns/exchanges; paying out vendors as per invoice and exact matching delivery. o Customer Service – taking note of customer complaints and initiate resolving the issue complained of; retention of local customer base by catering to individual special order; achieving high conversion rate (from visitor to customer) by approaching walk-in customers with helpful attitude. Show less



Trust College, Dhaka, Bangladesh

• Head of Admin & Operation

  • Jan 2007 - Aug 2012

  Education & Administrative management – Introduced ‘Group Study Period’ in classrooms. Trained teachers on conducting a Group Study Session by forming smaller groups of no more than four students in each group; engaging students in problem solving exercises based on the lecture already delivered earlier, in an otherwise solely text-exam based curriculum. During exams, assigned ‘Hostel Duty Teacher’ for dormitory students from 7pm – 10pm. Introduced ‘Disciplinary Committee’ consisting of teachers, staff, the Principal, and parents. o MOU between British Council &Trust College – Secured joint advertising clause, brand sharing clause, joint entertainment, service charge clause in the MOU on behalf of Trust College. o Cross marketing and promotion – Co-ordinated joint events such as, Orientation & Fresher's Reception 2011 – 2012, Admission campaign tours to different districts, New Years’ fair etc. o Interviewing and recruiting faculty & staff - Overseeing the confidentiality of personal record filing system of staff members. o Conducting ‘demo classes’ for prospective teaching staff. – Developed a system by which students have an opportunity in evaluating a teachers’ performance during a ‘demo class’. o Working intensively in partnership with the British Council Bangladesh – Welcomed His Excellency the British High Commissioner to Bangladesh on two occasions into the college premises and gave him a tour of the College. Also, welcomed British Council team from England, Sri Lanka and other sectors; explanation and presentation of the nature of partnership of Trust College and British Council as a potential global model. o Organizing staff training and development programs – Formulated a mandatory ‘Micro Teaching Management Program’ and ‘Classroom Management’ program for all new incoming teachers; and the same quarterly for existing teachers. Formulated a students and staff ‘combined secret ballot’ system for awarding ‘Best Teacher’. Show less



London Crown College, London, UK

• Administrative Officer

  • Jan 2004 - Dec 2006

  Student consultancy and services –Correspondence with prospective students over the telephone and online, relaying flat rental, local community, amenities information to international students. Introduced a ‘casual class’ system during admission season whereby prospective visiting students can meet and ask questions from existing students, teachers and staff. o Liaising with Awarding bodies and UK public universities. – Helped secure an ‘unconditional placement’ in the final year at London South Bank University for Crown College Tourism and Hospitality Management students who have successfully completed the first two and a half years in the College, enabling the students to earn a degree in the same field from London South Bank University at a comparatively lower tuition cost. o Liaising with the UK Home Office, Airport / Immigration Agencies, Law Firms – Issued numerous ‘confirmation letter’ to authorities recording student attendance and performance. o Day to day communication with overseas representatives – Established two new representatives in Bangladesh, one in Sri Lanka and three in Kenya. o Reception duties – Telephone, greetings etc. o Preparing class schedule o General office duties o working closely with staff across the organization in order to ensure an effective, well coordinated, well integrated working environment Show less



Duncan Lewis & Co. Solicitors, London

• London, United Kingdom

• Case-worker’s Assistant

  • Jun 2006 - Sep 2006

  o Working within the Immigration and Asylum team – providing verbal translation for Bangla speaking clients. o Liaising with Home Office, Airport Immigration, Law Firms and Prison authorities o Taking dictation from qualified Solicitors o Drafting Client Care letters, Legal Representations. o Day to day handling and updates of cases o File review preparations for annual Audit o General office duties o Working within the Immigration and Asylum team – providing verbal translation for Bangla speaking clients. o Liaising with Home Office, Airport Immigration, Law Firms and Prison authorities o Taking dictation from qualified Solicitors o Drafting Client Care letters, Legal Representations. o Day to day handling and updates of cases o File review preparations for annual Audit o General office duties



Alpha Executive Limited

• London, United Kingdom

• Service & Despatch Controller

  • Feb 2003 - Dec 2003

  o Executive Taxi booking and dispatch work – Radio communicating with a taxi fleet consisting of more than 60 mid-size and luxury vehicles. o Customer liaison and service. – Introduced Cab-share ride system for local residents to popular and regular destinations such as supermarket, hospitals and Schools. o Corporate Marketing – secured staff and Customers exclusive Taxi service with La Pont Restaurant (number of staff 40+), Skylawn ((number of staff 25+)) Restaurant and Pacific Oriental (number of staff 15+). o Drafting and detailing contract with Clients – Included ‘Delay’, ‘Additional Drop’, ‘Waiting’, ‘Manager’s Ride’ clause into contract. o Controlling routes, vehicle deployment, fleet management – Help formulate a policy whereby all drivers’ working with the company must use a particular (tom-tom) type of updated navigation system. o Maintaining files and paperwork – Changed the filing system by keeping a computer scanned as well as paper copy of all drivers’ documents. o Preparing paperwork in accordance with PCO (Public Carriages Office) requirement o office management – Initiated with the owners to implement a policy of ‘Quiet Zone’ in the controllers’ area. Show less