Jun Bao Shi

Support Analyst at Beacon Software
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Contact Information
us****@****om
(386) 825-5501
Location
Australia, AU
Languages
  • English Native or bilingual proficiency
  • Japanese Professional working proficiency
Skills

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Bio

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Credentials

  • Process Data from Dirty to Clean
    Google
    Feb, 2023
    - Sep, 2024

Experience

  • Beacon Software
    • 1 - 100 Employee
    • Support Analyst
      • Sep 2022 - Present

      • Using SQL and Betrieve to investigate databases, find discrepancies and generate reports. • Assist in software testing, evaluation, validation, documentation, and continually update knowledge of relevant applications and systems. • Analysing customer datasets/databases utilising tools and resources available to clean data. • Using SQL and Betrieve to investigate databases, find discrepancies and generate reports. • Assist in software testing, evaluation, validation, documentation, and continually update knowledge of relevant applications and systems. • Analysing customer datasets/databases utilising tools and resources available to clean data.

  • Swatch Group
    • Switzerland
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Operations Coordinator
      • Dec 2021 - Sep 2022

      • Data analysis for project support, extracting data to quantitatively and qualitatively see which departments need more support and head count.• Extracting raw data from SAP and generating reports and dashboards in excel.• Working with Switzerland and creating country-wide presentations and communicating KPI performance on company personnel.

    • CS Admin
      • May 2021 - Sep 2022

      • Utilisation of SAP to check stock, order parts and customise customer profiles throughout the repair process of luxury watches.• Working as the central communication team between watchmakers, customer care officers, marketing and the customer.• Responding to emails and enquiries directed from boutiques and jewellers across Australia regarding repair processes.• High volume of stock management during busy periods of incoming watches.

  • Harris Scarfe Australia Pty Ltd
    • Australia
    • Retail
    • 300 - 400 Employee
    • Ecommerce Assistant
      • Feb 2018 - May 2021

      • Utilising SAP software to view and edit customer profiles and process Australia-wide orders. • Stocktaking, fulfilling orders and communication with dispatch carriers such as Australia Post and Startrack to ensure on-time delivery. • Training staff to ensure fluency in programs and software and confirm daily sales targets are met. • Utilising SAP software to view and edit customer profiles and process Australia-wide orders. • Stocktaking, fulfilling orders and communication with dispatch carriers such as Australia Post and Startrack to ensure on-time delivery. • Training staff to ensure fluency in programs and software and confirm daily sales targets are met.

Education

  • Monash University
    Science and Global Studies
    2017 - 2021
  • Osaka University
    Bachelor's degree, Foreign Languages and Literatures, General
    2019 - 2020

Community

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