Jumoke Titiloye
Salesforce Consultant at Manifest & Company Inc. (Salesforce Consulting Partner)- Claim this Profile
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Bio
Credentials
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Salesforce Certified Service Cloud Consultant
SalesforceMar, 2023- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceFeb, 2023- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteJun, 2022- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceJan, 2022- Nov, 2024
Experience
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Manifest & Company Inc. (Salesforce Consulting Partner)
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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Salesforce Consultant
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Jun 2022 - Present
-Developed and maintained documentation related to Service Cloud solutions, such as process diagrams, system configurations, and user guides, to facilitate understanding and adoption by clients. -Configured Service Cloud features and functionality, such as cases, knowledge, and entitlements, to improve customer service operations and support business objectives. -Conducted business process analysis and requirements gathering sessions with clients to identify their unique business needs and translate them into Service Cloud solutions. -Worked with clients to understand their customer service requirements and goals, and designed and implemented Salesforce Service Cloud solutions to meet those needs. Show less
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Education
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2022 - 2023
Griffith College Dublin
Master of Arts - MA, Journalism & media communication -
2019 - 2021
University of Lagos
Master's degree, PUBLIC AND INTERNATIONAL AFFAIRS -
2012 - 2016
University of Ilorin
Bachelor of Arts - BA, Linguistics
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