Jumoke Bakare
Head Of Financial Services at First Bank- Claim this Profile
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Bio
Credentials
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How to Train Your Brain For Happiness
LinkedInJan, 2022- Oct, 2024 -
Managing Innovation
LinkedInDec, 2021- Oct, 2024 -
Creating a Positive Customer Experience
LinkedInOct, 2021- Oct, 2024 -
Excel Essential Training (Office 365/Microsoft 365)
LinkedInOct, 2021- Oct, 2024 -
Learning Personal Branding
LinkedInOct, 2021- Oct, 2024 -
Speaking Confidently and Effectively
LinkedInOct, 2021- Oct, 2024 -
Tips for Writing Business Emails
LinkedInOct, 2021- Oct, 2024 -
Fundamentals of Digital Marketing
Google Digital Skills For AfricaAug, 2020- Oct, 2024 -
IAB Digital Marketing and Media Foundations Certification
Google Digital Skills For AfricaAug, 2020- Oct, 2024
Experience
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First Bank
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Banking
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100 - 200 Employee
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Head Of Financial Services
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Oct 2018 - Present
As an experienced Head of Financial Services, I have successfully led and managed financial divisions within First Bank of Nigeria. My expertise lies in strategic planning, goal setting, and implementing policies to drive operational efficiency. With a strong focus on business development, I excel at identifying new opportunities and expanding financial service offerings. I am skilled in risk management, ensuring compliance with regulatory requirements. Client relationship management is a key strength, as I consistently deliver high-quality services and resolve issues promptly. Results-driven, I optimize profitability and cost efficiency. I thrive in cross-functional collaborations, driving organizational success. Currently seeking new opportunities to apply my leadership skills in growing financial service divisions within reputable institutions. Show less
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Customer Service Manager
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Jan 2015 - Sep 2018
Experienced Customer Service Manager with a track record of leading high-performing teams and ensuring exceptional client satisfaction. Skilled in building strong relationships and resolving issues promptly. A natural leader who motivates teams to exceed targets. Implements effective strategies for improving customer experience and driving a customer-centric culture. Possesses a keen eye for process improvement, optimizing efficiency. Committed to delivering outstanding service and contributing to organizational success. Seeking new opportunities to leverage my customer service management expertise for impactful results. Show less
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Education
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2023 - 2032
Conestoga College
certificate, Personal Support Worker -
2021 - 2022
London Professional Training Centre
Diploma, Highfield Level 3 Diploma in Adult Care (RQF) -
2008 - 2010
Lagos State University
Master of Business Administration - MBA, Human Resources Management and Services -
1996 - 1999
Yaba College of Technology, Yaba, Lagos
Bachelor's degree, Business Administration and Management, General
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