Jumana Heindel
Customer Success Coordinator at Digital Diagnostics- Claim this Profile
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English Native or bilingual proficiency
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Arabic Limited working proficiency
Topline Score
Bio
Cate Ferrer
I have had the absolute honor working and getting to know Jumana over the past year. She has an undeniable talent of brightening up the entire room. She carries herself with both professionalism and charisma, making clients feel comfortable and well taken care of. Throughout our time together, she has always been encouraging to me and the rest of the team. She is truly a gem.
Kelsey Lawler
Working alongside Jumana has been a dream. She's the type who walks into a room, and suddenly there's a noticeable shift toward upbeat energy and camaraderie. The awesome impact she has had on our company culture is undeniable, felt and appreciated by all. Jumana carries over her singular interpersonal skills in her communication with clients, too. She's ever the professional, but also manages to befriend clients and gain their trust and respect by simply being herself: honest, candid, big-hearted, and 100% on top of things. She has juggled dozens of projects (big and small) at once, acting as a liaison between national & local clients and creatives, while also helping those creatives manage their time on a micro level. Oh, and she can turn a hilarious phrase on social media whenever needed, too! Jumana is the ultimate in professionalism and personality, and any company would be insanely lucky to have her on their team. My dream: To work wherever Jumana ends up working, because weekdays are so much better when she's around!
Cate Ferrer
I have had the absolute honor working and getting to know Jumana over the past year. She has an undeniable talent of brightening up the entire room. She carries herself with both professionalism and charisma, making clients feel comfortable and well taken care of. Throughout our time together, she has always been encouraging to me and the rest of the team. She is truly a gem.
Kelsey Lawler
Working alongside Jumana has been a dream. She's the type who walks into a room, and suddenly there's a noticeable shift toward upbeat energy and camaraderie. The awesome impact she has had on our company culture is undeniable, felt and appreciated by all. Jumana carries over her singular interpersonal skills in her communication with clients, too. She's ever the professional, but also manages to befriend clients and gain their trust and respect by simply being herself: honest, candid, big-hearted, and 100% on top of things. She has juggled dozens of projects (big and small) at once, acting as a liaison between national & local clients and creatives, while also helping those creatives manage their time on a micro level. Oh, and she can turn a hilarious phrase on social media whenever needed, too! Jumana is the ultimate in professionalism and personality, and any company would be insanely lucky to have her on their team. My dream: To work wherever Jumana ends up working, because weekdays are so much better when she's around!
Cate Ferrer
I have had the absolute honor working and getting to know Jumana over the past year. She has an undeniable talent of brightening up the entire room. She carries herself with both professionalism and charisma, making clients feel comfortable and well taken care of. Throughout our time together, she has always been encouraging to me and the rest of the team. She is truly a gem.
Kelsey Lawler
Working alongside Jumana has been a dream. She's the type who walks into a room, and suddenly there's a noticeable shift toward upbeat energy and camaraderie. The awesome impact she has had on our company culture is undeniable, felt and appreciated by all. Jumana carries over her singular interpersonal skills in her communication with clients, too. She's ever the professional, but also manages to befriend clients and gain their trust and respect by simply being herself: honest, candid, big-hearted, and 100% on top of things. She has juggled dozens of projects (big and small) at once, acting as a liaison between national & local clients and creatives, while also helping those creatives manage their time on a micro level. Oh, and she can turn a hilarious phrase on social media whenever needed, too! Jumana is the ultimate in professionalism and personality, and any company would be insanely lucky to have her on their team. My dream: To work wherever Jumana ends up working, because weekdays are so much better when she's around!
Cate Ferrer
I have had the absolute honor working and getting to know Jumana over the past year. She has an undeniable talent of brightening up the entire room. She carries herself with both professionalism and charisma, making clients feel comfortable and well taken care of. Throughout our time together, she has always been encouraging to me and the rest of the team. She is truly a gem.
Kelsey Lawler
Working alongside Jumana has been a dream. She's the type who walks into a room, and suddenly there's a noticeable shift toward upbeat energy and camaraderie. The awesome impact she has had on our company culture is undeniable, felt and appreciated by all. Jumana carries over her singular interpersonal skills in her communication with clients, too. She's ever the professional, but also manages to befriend clients and gain their trust and respect by simply being herself: honest, candid, big-hearted, and 100% on top of things. She has juggled dozens of projects (big and small) at once, acting as a liaison between national & local clients and creatives, while also helping those creatives manage their time on a micro level. Oh, and she can turn a hilarious phrase on social media whenever needed, too! Jumana is the ultimate in professionalism and personality, and any company would be insanely lucky to have her on their team. My dream: To work wherever Jumana ends up working, because weekdays are so much better when she's around!
Experience
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Digital Diagnostics
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Customer Success Coordinator
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Jun 2021 - Present
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Wantable
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United States
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Retail
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100 - 200 Employee
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Customer Care Advocate
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Sep 2020 - Jun 2021
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Rev Pop
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United States
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Design Services
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1 - 100 Employee
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Project Manager
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Feb 2019 - Jun 2020
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Marketing & Public Relations
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Feb 2018 - Jun 2020
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BelAir Cantina
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1935 N. Water St.
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Social Media and Marketing Manager
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Aug 2012 - Jan 2018
BelAir Cantina, a local Cali-Mex restaurant established in Milwaukee in 2010, has six locations open in the Milwaukee and Madison areas with plans for more growth. BelAir Cantina is part of Toro Toro Toro Inc., which also includes Fuel Cafe and Finks. In my position, I created a voice for our audience's demographic by managing all social media platforms for all 6 BelAir Cantina locations. Aside from managing our social media platforms, my position also required me to order uniforms and stickers for each store. I also organized staff large events for not only Toro Toro Toro, but our sister company Mojofuco. Show less
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University of Wisconsin-Milwaukee
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United States
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Higher Education
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700 & Above Employee
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Social Media Intern
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Jan 2017 - Jun 2017
My responsibilities as the Communication Department social media intern included conducting interviews with current students, taking photos, creating content, researching insights and attending bi-weekly meetings on campus. My responsibilities as the Communication Department social media intern included conducting interviews with current students, taking photos, creating content, researching insights and attending bi-weekly meetings on campus.
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Nomad World Pub
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United States
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Book and Periodical Publishing
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Social Media Manager
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May 2015 - Aug 2016
Nomad World Pub, established in 1995, is a popular futbol bar on Milwaukee's east side. My position required me to manage Nomad's Facebook and Instagram postings including creating content and taking photos. Nomad World Pub, established in 1995, is a popular futbol bar on Milwaukee's east side. My position required me to manage Nomad's Facebook and Instagram postings including creating content and taking photos.
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Jackson Grill
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United States
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Food and Beverage Services
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1 - 100 Employee
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Host
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Oct 2009 - Sep 2012
Jackson Grill is one of Milwaukee's finest supper clubs and has been a hidden gem for fine dining for nearly fourteen years. Jackson Grill was also selected as one of Milwaukee's Top 30 Restaurants by JournalSentinel food critic Carol Deptolla. My duties included organizing reservations, answering phones, taking cocktail orders, seating and bussing tables. Jackson Grill is one of Milwaukee's finest supper clubs and has been a hidden gem for fine dining for nearly fourteen years. Jackson Grill was also selected as one of Milwaukee's Top 30 Restaurants by JournalSentinel food critic Carol Deptolla. My duties included organizing reservations, answering phones, taking cocktail orders, seating and bussing tables.
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Education
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2014 - 2018
University of Wisconsin-Milwaukee
Bachelor’s Degree, Communication, General -
2007 - 2011
Milwaukee High School of the Arts
High School, Theatre/Theater
Community
