Juliana Luque (she, her)

Consulting Project Lead, Human Capital and DEI (Diversity, Equity and Inclusion) at Good Works Consulting LLC
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Contact Information
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(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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5.0

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Matthew Arnot

In our team projects at Rotman, Juliana was critical to keeping us organized and led with strong problem solving skills from day one. Juliana is a team player in no small part because she is hyper aware of the needs of others. She thrives when helping others achieve their potential and I think that speaks to her selfless leadership style. Juliana is also an excellent researcher, presenter and visualizer. I highly recommend Juliana as she has inspired myself and others to deliver our best.

Carlos Montero

Juliana was a very effective consultant. She was one of the most dedicated professionals through her work at EY. Juliana is both, a people driven and a results driven professional – her conception, skills, knowledge and commitment contributed significantly to make successful projects. I had the privilege of working closely with Juliana on a very challenging project involving an IT strategic alignment analysis, balanced scorecard assessment, and maturity process assessment for a State-owned Oil company (top five Oil companies in Latin America and US SEC listed). Juliana was a careful and passionate professional. Thanks to her interpersonal skills she developed great relations with both company clients and the delivery team. Juliana is very easy to work with, open to learning, change and providing her opinion, it drives a very collaborative method of working together, and drives a very good framework for discussion and creativity on delivery of content to clients. Her experience, and thoughtfulness to all discussions around the client, their challenges and how we can position ourselves to help them. She is a deep thinker, and comes with a very thought out idea, and helps to drive looking at an issue a different way. I can recommend Juliana as a person with great experience and deep recognition of the relevance of interpersonal relationships. When you get to connect with her, you’ll discover an amazing person with unique skills.

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Credentials

  • Gender Analytics for Innovation - University of Toronto
    Coursera
    Apr, 2021
    - Nov, 2024
  • Management 3.0
    Management 3.0
    Dec, 2020
    - Nov, 2024

Experience

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Consulting Project Lead, Human Capital and DEI (Diversity, Equity and Inclusion)
      • Jan 2022 - Present

    • Senior Consultant, Human Capital and DEI (Diversity, Equity and Inclusion)
      • Jun 2021 - Dec 2021

    • Canada
    • Higher Education
    • 700 & Above Employee
    • Research Associate, Identity, Diversity & Inclusion Lab
      • Mar 2018 - Present

      - Knowledge translation and mobilization to engage executives and academic leaders on the wide-ranging benefits of diversity for individuals and organizations.- Using a variety of research methods to explore issues related to racial categorization, best practices for collection of demographic information from applicants and employees, and workplace discrimination. - Completed a major project examining the use of the term “racialized”. - Knowledge translation and mobilization to engage executives and academic leaders on the wide-ranging benefits of diversity for individuals and organizations.- Using a variety of research methods to explore issues related to racial categorization, best practices for collection of demographic information from applicants and employees, and workplace discrimination. - Completed a major project examining the use of the term “racialized”.

    • Singapore
    • Higher Education
    • 700 & Above Employee
    • Subject Matter Expert
      • Sep 2021 - Present

    • Canada
    • Business Consulting and Services
    • Senior Diversity, Equity and Inclusion Consultant
      • Jun 2021 - Jan 2022

    • Senior Manager, Strategy Development, Technology & Operations (TO)
      • Jun 2018 - Nov 2019

      - Hired following outstanding performance during the MBA internship. - Developed a 5-year strategy roadmap for technology transformation and advancement by fully harmonizing business goals and technology capabilities such as Data Analytics, AI, and Tech Talent; resulted in a unified and actionable strategy that can be cascaded to other business platforms and key external partners.- Developed the strategic roadmap on how AI and Data Analytics support business platforms with achieving goals, and how data can leverage new insights and opportunities for the bank, such as data related to climate change.- Supported the design of an operating model for the Retail Applications Team to incorporate Quality Engineering and DevOps practices and proposed a reorganization along with a change management plan.

    • Organizational Change Management MBA Professional, Technology & Operations (TO)
      • May 2017 - Aug 2017

      - Applied change management practices, including readiness assessment and stakeholder identification, to support implementation of tech capabilities around multi-cloud and quality engineering.- Recommended an alternative operating model to provide change management support to IT projects/programs that resulted in the primary input for subsequent reorganization of the change management team along with a new value proposition of change management services for TO. - Applied change management practices, including readiness assessment and stakeholder identification, to support implementation of tech capabilities around multi-cloud and quality engineering.- Recommended an alternative operating model to provide change management support to IT projects/programs that resulted in the primary input for subsequent reorganization of the change management team along with a new value proposition of change management services for TO.

    • Colombia
    • Financial Services
    • 700 & Above Employee
    • Diversity, Equity and Inclusion Activator
      • Jan 2015 - Jun 2016

    • Director, Management Consulting Services
      • May 2014 - Jun 2016

      - Set up a new management consulting department, its vision and strategy roadmap, as well as its portfolio of value-added consulting services to drive long-term relationships with corporate insurance clients. - Successfully delivered consulting services, including performance improvement, technology strategy alignment, and risk management solutions, and tracked the effectiveness of the overall department using loyalty KPIs.- Engaged with senior leaders and 3rd party insurance brokers to define Go-to-Client strategies for offering business consulting solutions to corporate clients.- Hired the team and developed the extended team introducing management practices to optimize total capacity against a pipeline of B2B consulting engagements.

    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Consultant
      • Jun 2012 - Jun 2014

      People Advisory and Performance Improvement- Performed end-to-end projects on performance improvement and strategy development for Top 50 companies and defined subsequent change management plans to ensure transition towards new operating models. - Led Shared Service Centers (SSC) design for multi-business companies, including design and implementation of HR services (recruiting, performance evaluation, payrolls) and HR governance and structure (creation of roles such as Business Partner roles and CHRO, and HR capabilities outside the SSC), resulting in several cost-saving improvements. - Aligned corporate models and headquarter (HQ) structures to longer-term growth strategies for the top 20 Colombian multi-business companies. Reorganized HQ structures to harmonize them with companies’ culture and their long-term social and economic goals.

    • Associate Consultant
      • Sep 2010 - Jun 2012

      Performance Improvement- Optimized processes for a media company’s procurement function to reduce operational costs by 2%.- As part of the Project Management Office (PMO), supervised the implementation and the progress on the change management plan of a Shared Services Center (SSC) for Colombia’s largest oil & gas company to reduce costs and improve service quality; resulted in clear KPIs on cost saving (US cents per barrel of oil) and employee engagement.

    • Colombia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Continuous Improvement Analyst
      • Aug 2007 - Sep 2010

      - Implemented new operational capabilities for software development based on CMMI, ITIL and Project Management frameworks to increase reliability, quality, and time to market of the software components. - Implemented new operational capabilities for software development based on CMMI, ITIL and Project Management frameworks to increase reliability, quality, and time to market of the software components.

    • Colombia
    • Education Administration Programs
    • 700 & Above Employee
    • Continuous Improvement Analyst
      • Jan 2007 - Jul 2007

      - Implemented a new performance evaluation model for tenure-track faculty across all departments of the university. - Implemented a new performance evaluation model for tenure-track faculty across all departments of the university.

Education

  • University of Toronto - Rotman School of Management
    Master of Business Administration - MBA
    2016 - 2018
  • University of Virginia Darden School of Business
    Agile Development Specialization (Coursera)
    2019 - 2019
  • Universidad de Los Andes
    Master of Engineering - MEng
    2007 - 2010
  • Universidad Industrial de Santander
    Bachelor’s Degree
    2001 - 2006

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