Senior Regional Sales Manager, Southeast Area

• Jan 2023 - Present

Serving valued partners and developing new relationships in the academic & multi-family housing sectors. I help colleges and management companies improve their resident experience and make smart business decisions regarding essential commercial laundry. Unparalleled service and informed decision making are the keystones to our mutual success.

Regional Sales Manager

• Nov 2020 - Present

Quality Control Specialist

• Aug 2019 - Nov 2020

▪ Developed a standard process for inspecting installation and integrity of integral electronic navigation and communication systems in the final production phase.▪ Maintains a changing schedule to provide quality checks quickly and efficiently. ▪ Manages documentation, instructions, and proper follow-up to ensure inspection discoveries are addressed prior to product delivery. Recommend solutions and enhancements to leadership.▪ Records results of inspections and re-work in online-based project management software. ▪ Conducts detailed time studies and analyzes inspection data for all departments in the company to ensure best practices are adhered to, compliance standards are met and proper training is implemented as needed. ▪ Creates a weekly business intelligence final report, presenting to management and team leads, recommending and coordinating process improvement solutions. Show less

Customer Success & Operations Specialist

• Apr 2018 - Aug 2019

▪ Investigated and successfully resolved over 650 Customer Support, Warranty and Service claims.▪ Reviewed and updated work instruction build sheets with the Sales team and held weekly briefings with multiple production leads as principal liaison. Updated both customer and internal documents.▪ Coordinated with subject matter experts, installers and technicians. Scheduled national and international service calls to customers in the field. Tracked and documented in process claims to identify emerging trends and improve Freeman production onsite operations.▪ Created and maintained over $350,000 in customer after sales orders.▪ Partnered with boat equipment vendors to fulfill their warranty claims. ▪ Created and maintained data integrity in FBW Data System (i.e. Build Sheets, orders, customer data) for effective reporting, tracking and analysis. ▪ Collaborated with internal departments as the liaison to identify unforeseen inventory or manufacturing issues and communicated with teams to provide quick resolutions.▪ Issued timely and accurate invoices, credits and debits to customers to minimize discrepancies.▪ Obtained and disseminated important customer feedback to management. ▪ Completed immersive four-month training, working hands-on in each department to learn the basics of building Freeman's high speed offshore powered catamaran. Show less

Radio Advertising Sales Account Executive & Radio Producer, Host

• Aug 2016 - Apr 2018

▪ Implemented strategic advertising plans created using Nielsen demographic ratings and TapScan scheduling software and foster local business relationships to secure advertiser investments. ▪ Determined leads, needs analysis, campaign inception, proposal, implementation, and optimization for sales and advertising. Wrote, recorded, and performed voice overs for multiple professional event and business commercials. ▪ Developed, produced and hosted a weekly one-hour radio show including show scripting, format, guests and music line-up. Show less

Outside Sales - Digital Local Retail Account Executive

• May 2015 - Jul 2016

▪ Maintained online ad sales with advertising revenue $35,000 - 50,000 monthly through successful business development relationships with local retailers. ▪ Identified and secured positive ROI using targeting and in-depth campaign reports with data generated by Google DFP, displayed in detailed charts and graphs using Microsoft Excel.▪ Specialized in audience targeting techniques, such as behavioral targeting, geographic location, keyword search and retargeting. ▪ Collaborated with the print account executive team for leads contact, needs analysis, campaign inception, proposal, implementation, reporting and optimization. Show less

Digital Advertising Operations Lead

• Nov 2013 - Apr 2015

▪ Conducted company-wide training, ad orders, reporting, and service updates for numerous vendors using multiple ad techniques, such as retargeting, behavioral and contextual programmatic ad buys.▪ Provided quality check for all digital ads for revenue, placement, and inventory.▪ Developed sales metrics reports for special and seasonal products involving digital initiatives. ▪ Managed Google AdWords campaign management for all clients, company-wide budget analyses, Google Adwords basics certification training for all ad sales representatives. ▪ Trained all new company sales hires on a suite of digital products, billing, ordering, & reporting.▪ Advised sales reps and won digital revenue from national accounts like Hobby Lobby, Sears etc. ▪ Managed an online database of 40,000 emails to send daily offerings from advertisers, advising on content, audience section targeting and compliance with email regulations. Created detailed reports. Show less

Classifed Advertising Inside Sales Specialist

• Sep 2011 - Nov 2013

▪ Developed a roadmap for the company's online marketplace. ▪ Utilized multiple digital platforms to program print and online ads and track payments. Consulted with paying advertisers and the creative production department. ▪ Provided a high level of customer service and sales, working with advertisers, internal departments and business services.

High School English Teacher

• Oct 2009 - Apr 2010

Lived in Annecy, France teaching French BTS Students (aged 18 and over) and 10th, 11th, and 12th graders in a French high school how to develop American English conversation skills relevant to town planning, living in a big city, civil engineering, construction, etc. Lived in Annecy, France teaching French BTS Students (aged 18 and over) and 10th, 11th, and 12th graders in a French high school how to develop American English conversation skills relevant to town planning, living in a big city, civil engineering, construction, etc.