Experience

The Offr Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Business Research Manager

  • Sep 2022 - Present



Freelance

• Social Media Manager

  • May 2021 - Jul 2022



Atomatic

• Business Consulting and Services
• 1 - 100 Employee

• Business Manager

  • May 2020 - Jun 2022

  - review and strip down clients' consult calls and analyze the clients' current standing, process, and what their goals are- Collect all existing information/data from the client- Create a table of the client's existing process/system and what they want to achieve- Conduct a series of set calls with the client to ask for access to all existing systems- Review all client's processes, build a foundational structure (if it's a start-up), design a structure that will meet the client's goal, draft sets of proposals of all structures and assets to be implemented to the client- Sit on a series of meetings with the client to make sure that you are aligned to the current updates - Streamline the existing system/structure- Integrate the proposed system approved by the client- Sit with the client and discuss plans for Scaling the business- Optimize the new structure to make sure that it follows the 4E scaling principle- Automate the stucture



Self-employed

• English Second Language Tutor

  • Aug 2012 - Aug 2020

  - Deliver/Conduct classes (1 on 1) to foreign students according to the following curriculums: TOEFL, TOEIC, Cambridge Curriculum, Cambridge Test, Business English, English for Beginners, Young Learner's English, and Advanced English.- Give evaluation/feedback on student's performance- Comment students' level of proficiency and upgrade their level after their assessmentI have been teaching on this curriculum for more than 7 years and I have created and drafted some curriculums myself based on the needs of my students.



Kala Digital

• Australia
• Advertising Services
• 1 - 100 Employee

• Quality Specialist

  • Jan 2020 - Apr 2020

  Ensure the quality of web pages that the web designers and web developers create for our clients.Assisted more than 10 clients in making sure that the landing pages and their websites are in accordance t the policies set for digital marketing.I also ensure that these web pages can rank and maintain their ranking in their area by constantly checking for bottlenecks and errors that might affect their performance. Ensure the quality of web pages that the web designers and web developers create for our clients.Assisted more than 10 clients in making sure that the landing pages and their websites are in accordance t the policies set for digital marketing.I also ensure that these web pages can rank and maintain their ranking in their area by constantly checking for bottlenecks and errors that might affect their performance.



LessonPro

• Virtual Assistant/Scheduler

  • Aug 2019 - Jan 2020

  - Check pending and active tickets from the sales department- Establish communication with the client, give an introduction and offer services if they have inquiries about their pending schedules- Check details of the tickets to ensure that the right service will be given to the clients- Communicate to the available instructors who will take the lessons- Mediate between clients and instructors to ensure smooth lessons will be experienced by the client- Set-up payment for instructors and process payments every after lessons- Set up payment plans/schemes with the client and make follow-ups of payment due- Post job placement ads for areas with no preferred instructors and conduct interview and screening- Process the necessary documents after lessons such as state confirmation and state licenses- Monitor the progress of active tickets and making sure to collect pending payments



English Online Seat Leasing

• Senior Training Manager

  • Jul 2018 - Aug 2019

  - Manage the Training Department- Hold weekly collaborative meetings with training supervisors and brainstorm on new ideas for training and give updates on new curriculums- Conduct a semestral up training for trainers and training supervisors- Create 30-60-90 day training plans- Organize training camps for underperforming teachers- Create training materials- Evaluate trainers' and training supervisors' performance - Manage the Training Department- Hold weekly collaborative meetings with training supervisors and brainstorm on new ideas for training and give updates on new curriculums- Conduct a semestral up training for trainers and training supervisors- Create 30-60-90 day training plans- Organize training camps for underperforming teachers- Create training materials- Evaluate trainers' and training supervisors' performance



Carich Online

• Training Supervisor

  • Jun 2015 - Jul 2018

  - Handle and lead 110 teachers including 10 team leaders - Train new and aspiring English Teachers in the different teaching techniques, styles, and equipping them with the skills they need to teach young English learners and adhere and go beyond the company's quality.- Research and create training materials that would tailor-fit to the learners' needs and abilities.- Evaluate teachers in their performance and observe their recorded and live classes as part of meeting their KPIs.- Give monthly/semestral refresher and uptraining- Do a follow-up observation on the progress of the teachers after the training period- Attend weekly meetings for game planning and action planning- Submit weekly progress reports



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • 2011 - 2012

  - Assist customers with the overview and breakdown of their monthly bills- Assist with payment plans that customers might want to enroll in to save their subscriptions and preventing disconnection of services- restoration of their services once they fulfill their agreed payment plan. - Assist customers with the overview and breakdown of their monthly bills- Assist with payment plans that customers might want to enroll in to save their subscriptions and preventing disconnection of services- restoration of their services once they fulfill their agreed payment plan.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • 2010 - 2011



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • 2008 - 2009