Experience

AMTI (Accent Micro Technologies Inc.)

• Philippines
• Information Technology & Services
• 200 - 300 Employee

• Senior Technical Support Specialist

  • May 2022 - Present

  Client: Asian Institute of Management * Worked to motivate and support all creative staff, resulting in excellent workflow and productivity. • Documented all concerns and incidents and reported them to a senior supervisor. • Coordinates vendors to any laptop repairs. • Knowledge in Azure Active Directory and Office 365 admin. • Handles asset inventory. • Strong skills in technical problems such as local area network LAN, Wi-Fi, hardware, and software. • Knowledgeable in MS office applications. • Knowledgeable in MAC (MacBook Pro 13) Show less


Cushman & Wakefield
• United States
• Real Estate
• 1 - 100 Employee
• Information Technology Support Specialist

  • Apr 2018 - Oct 2020


AMTI Philippines

• IT Support Specialist

  • Mar 2014 - Apr 2018

  Cushman and Wakefield / Sothebysrealty * Monitoring Scheduled Symantec Backup Exec 15 incremental and full back up. * Assist customers/users configuring/installing programs * Install printer servers/troubleshoots encountered errors Fuji Xerox C3776 & SC2020 * Active Directory, Monitoring Inventory IT Assets. * Configuring email in MAC using IMAP/POP. Troubleshoots Ms Office in MAC OS. Connect to local printer Onsemi Conductor Carmona Cavite * Provide technical assistance and support for incoming queries and issues related to computer system, software, and hardware. ( Remote & Troubleshoot) * Active Directory ( Reset password account, permissions, create user account & Computer Name) * Resolve technical problems with local area networks, WIFI, Hardware and Software * Patch cabling * Production printer support HP laser JetM401, 600 M603 and MPN Label Zebra printer. * Deploy new desktop/laptop refresh for scheduled employees. * Image ( cloning, reformat & backup) * Troubleshoots & install MS Office 2010, 2013 * Monitoring ticketing system * Write traning manuals on Sharepoint * Follow up to ensure issue has been resolved and respond to email messages for customers seeking help * Escalating and creating report to IT Duty Manager during night shift & weekends when some application/machines/programs are down. Show less



Avasia Information System

• Technical Support Specialist

  • Jan 2013 - Oct 2013

  * POS Backup * Provie technical assistance and support for incoming queries and issues realted to computer systems, software and hardware. * Monitoring Ticketing System * Deploys new desktop/laptop refresh for scheduled employees. * walk customer and trainees through problem-solving process and during migration. * POS Backup * Provie technical assistance and support for incoming queries and issues realted to computer systems, software and hardware. * Monitoring Ticketing System * Deploys new desktop/laptop refresh for scheduled employees. * walk customer and trainees through problem-solving process and during migration.



Stratlink INC.

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jan 2008 - May 2011

  * Coordinating and creating purchase orders to Suppliers * Troubleshoots PC wifi, softwares, LAN, backup files and sharing printer/files. * Encoding inventory of Family Planning Products * Assist conference meeting projectors * Lan cabling * Coordinating and creating purchase orders to Suppliers * Troubleshoots PC wifi, softwares, LAN, backup files and sharing printer/files. * Encoding inventory of Family Planning Products * Assist conference meeting projectors * Lan cabling