Julius Mark De leon
Freelance at Outbounders.com- Claim this Profile
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Topline Score
Bio
Experience
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Outbounders.com
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Philippines
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Freelance
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Jun 2019 - Aug 2023
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Core Consulting Group
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California, United States
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Investor Relations Officer
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Jun 2013 - Dec 2019
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PCCW
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Hong Kong
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Software Development
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700 & Above Employee
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Senior Team Leader
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May 2009 - Mar 2013
Reports to operations manager and clients. Monitor daily operational needs, issues and provide strategic solution. Ensures that updates and new services are timely cascaded and properly implemented. Provides guidance, mentors and support to advocate. Monitoring and evaluating agent’s performance (Daily, Weekly, Monthly), behavior, productivity and attendance. Reports to operations manager and clients. Monitor daily operational needs, issues and provide strategic solution. Ensures that updates and new services are timely cascaded and properly implemented. Provides guidance, mentors and support to advocate. Monitoring and evaluating agent’s performance (Daily, Weekly, Monthly), behavior, productivity and attendance.
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ePerformax Contact Centers & BPO
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Philippines
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Feb 2007 - Sep 2007
Directory Assistance For a Wireless Company. Directory Assistance For a Wireless Company.
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Sysgen Outsourcing
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Ortigas Center, Philippines
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Credit Collections Specialist
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Aug 2006 - Feb 2007
Credit Collections Credit Collections
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One Global Contact Center
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Sales Specialist
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Jan 2006 - Aug 2006
Offering Web Hosting and Web Site optimization. Offering Web Hosting and Web Site optimization.
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