Experience

XV Marketing
• United Kingdom
• Advertising Services
• Social Agency Assistant

  • Jan 2022 - Present

Detweiler Realty, LLC
• United States
• Real Estate
• Virtual Assistant - Transaction Coordinator

  • Jan 2022 - Present


Anthem, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Provider Relations Representative

  • Mar 2021 - Mar 2022

  Answering Inbound Call Explain Member's Eligibility and Benefits Explain Claim processing Appeals processing Explains insurance explanation of coverage of a member Help providers how to get their claims paid Answering Inbound Call Explain Member's Eligibility and Benefits Explain Claim processing Appeals processing Explains insurance explanation of coverage of a member Help providers how to get their claims paid



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer Care Advisor

  • Jan 2019 - Feb 2021

  PayPal Customer Service Representative / Disputes and Claims Tier II PayPal Germany Chat Support Representative / Payment Issues & Risk Assistance -Real Time Money Transfer Advisor -Assistance with Disputes and Claims Issue -Technical Support Assistance -Real time escalations -Explains why they can’t transfer/refund or receive payments -Assistance about fraud PayPal Customer Service Representative / Disputes and Claims Tier II PayPal Germany Chat Support Representative / Payment Issues & Risk Assistance -Real Time Money Transfer Advisor -Assistance with Disputes and Claims Issue -Technical Support Assistance -Real time escalations -Explains why they can’t transfer/refund or receive payments -Assistance about fraud



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2018 - Dec 2018

  AT&T Platinum Support / Customer Care Representative Responsibilities: - Provides excellent customer service - Accepting payments over the phone - Billing Inquiries - Real time escalations - Order Track - Order Processing - Technical Assistance - Upsell - Sale processing AT&T Platinum Support / Customer Care Representative Responsibilities: - Provides excellent customer service - Accepting payments over the phone - Billing Inquiries - Real time escalations - Order Track - Order Processing - Technical Assistance - Upsell - Sale processing


Harte Hanks
• United States
• Advertising Services
• 700 & Above Employee
• Technical Support

  • Oct 2016 - Feb 2018