Experience

Pacific Southwest Administrator

• United States
• Financial Services
• 1 - 100 Employee

• Pension Processor

  • May 2022 - Present



Network Capital

• United States
• Financial Services
• 100 - 200 Employee

• Senior Loan Processor

  • Nov 2014 - Jul 2022

  Irvine, California, United States

• System operations

  • Nov 2014 - Nov 2014

  Irvine, California Quality Control Lead/Processing Support - *experience and a comprehensive knowledge of conventional and government loan programs . *Heavy customer service and telephone work . *Provide support to loan officer and underwriting teams by ensuring the timely , judicious and accurate processing of mortgages. *Interacting with customers purchasing and refinancing homes . *Daily use of Encompass, Notary Pool and interaction . *Loan officer training. *Routes calls to proper… Show more Quality Control Lead/Processing Support - *experience and a comprehensive knowledge of conventional and government loan programs . *Heavy customer service and telephone work . *Provide support to loan officer and underwriting teams by ensuring the timely , judicious and accurate processing of mortgages. *Interacting with customers purchasing and refinancing homes . *Daily use of Encompass, Notary Pool and interaction . *Loan officer training. *Routes calls to proper channels. *Managing and resolving customer concerns and complaints. *Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from pre-approval to closing. *Works side by side with processing director, office manager , and owner. *Data entry and analysis . *Maintains processing database. *Overseen confidential and personal client information . *Extensive use of verbal and written communication skills . *2+ hours overtime daily. *Complete signing calls for processing department. *Numerous reports up to and including verification of employment, canceled signings , Mavent fails, and complete signing list for previous day.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Inventory Control

  • Jun 2006 - Jul 2013

  Ontario, California Freight loader/unloader and Package handler *Paperwork and record keeping. *Material Handler. *Moved materials through distribution center. *Loaded freight into vehicles and installs blocking , bracing , or padding to prevent shifting or damage in transit. *Transported freight. *Customer Service. *Load packages on conveyor belts and on delivery trucks. *Move and store materials and products. *Stack materials in accordance to instructions. *Pack and seal… Show more Freight loader/unloader and Package handler *Paperwork and record keeping. *Material Handler. *Moved materials through distribution center. *Loaded freight into vehicles and installs blocking , bracing , or padding to prevent shifting or damage in transit. *Transported freight. *Customer Service. *Load packages on conveyor belts and on delivery trucks. *Move and store materials and products. *Stack materials in accordance to instructions. *Pack and seal products and materials . *Assist with unloading trucks. *Manage cycle counting and inventory control procedures Show less