Experience

Hi- Precision Diagnostics

• Philippines
• Hospitals and Health Care
• 200 - 300 Employee

• Customer Care Specialist

  • Jan 2020 - Present

  • Courteously attends to patient’s queries, needs and concerns. • Registers new patients and updates existing patient demographics by verifying patient’s details. • Encodes patients details and test requests with absolute accuracy. • Clearly explains the step by step procedure that patient has to undergo. • Delivers excellent customer service through fast and accurate processing of orders communication and coordinating with other departments when necessary to resolve inquiries. • Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. • Undergone training for HIV Counselling and Authorized Specimen Collector. Show less



Mary Chiles General Hospital

• Manila, National Capital Region, Philippines

• Medical Records Staff

  • Oct 2017 - Jan 2020

  · Responsible for managing the medical records of the facility, including preparing, storing, and retrieving patient health records. · Ensuring medical records are assembled in standard order and are accurate and complete. · Creating digital images of paperwork to be stored in the electronic medical record. · Filing paperwork and reports in patient charts, ensuring they are completed in an accurate and timely manner. · Ensuring files are stored in the designated area according to storage procedures. Show less



[24]7.ai

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate

  • Oct 2016 - Jan 2017

  · Receiving phone calls from Kohl's customers/associates who are asking for assistance in placing order on kohls.com, checking the status of order/s, asking assistance regarding their kohls.com/rewards accounts, some escalations and general inquiries. · Receiving phone calls from Kohl's customers/associates who are asking for assistance in placing order on kohls.com, checking the status of order/s, asking assistance regarding their kohls.com/rewards accounts, some escalations and general inquiries.



Call2Connect

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales Associate

  • Oct 2013 - Jul 2016

  · Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions. Dealing with clients from multinational companies based in the US, Australia, Canada, UK and other European countries. · Selling retail products and goods, such as equipment, healthcare products and various items from Telebrands. · Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions. Dealing with clients from multinational companies based in the US, Australia, Canada, UK and other European countries. · Selling retail products and goods, such as equipment, healthcare products and various items from Telebrands.



Private Household

• Quezon City, National Capital Region, Philippines

• Private English Tutor

  • Oct 2012 - Apr 2013

  · Working with individuals and small groups of students in home settings. · Assisting with activities related to English language education and other extracurricular activities. · Demonstrating a good command of the English language, both written and spoken. · Working with individuals and small groups of students in home settings. · Assisting with activities related to English language education and other extracurricular activities. · Demonstrating a good command of the English language, both written and spoken.