Janette Lopez

Quality Manager BPO at Segoso Caribbean
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Contact Information
us****@****om
(386) 825-5501
Location
Monterrey, Nuevo León, Mexico, MX
Languages
  • Ingles Full professional proficiency

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Bio

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Credentials

  • Habits for Becoming Your Most Effective Self
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Mastering Organizational Chaos
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Learning How to Increase Learner Engagement
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Understanding and Supporting ADHD Colleagues in the Workplace
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Pensamiento crítico
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Managing Generation Z
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Modern Project Management in Microsoft 365
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • 15 Secrets Successful People Know about Time Management (getAbstract Summary)
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Building Connection and Engagement in Virtual Teams
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • How to Ask Productive Questions
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • SAS® 9.4 Cert Prep: Part 05 Analyzing and Reporting on Data
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Working Remotely
    LinkedIn
    Mar, 2020
    - Nov, 2024

Experience

  • Segoso Caribbean
    • Jamaica
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Quality Manager BPO
      • Dec 2022 - Present

      Manage day-to-day operations to ensure clients requirements.Implement clear overall quality strategy with scalable processes/tools/ systems that allow resource-efficient monitoring of decision accuracy. Conduct root cause analysis, recommend insights, improvement plans development. Work process standardizations.

    • MX Quality Assurance Leader
      • Feb 2022 - Dec 2022

      I'm currently supervising a QA team distributed in Atlanta-Jamaica-México for collections projects and managing a specialized QA team in financial education.

  • LOPPO México
    • Founder
      • Oct 2018 - Present

  • TALISIS
    • Mexico
    • Education Administration Programs
    • 300 - 400 Employee
    • Gerente Soporte Comercial
      • Jun 2021 - Feb 2022

      @CallCenter

    • Coordinadora Alumnado Total
      • Mar 2019 - Jun 2021

      Gestión de centro educativo, atrayendo más estudiantes y apoyarlos hasta su egreso.A cargo de un equipo de 7 personas dedicadas a asesorar académica y económicamente a los aspirantes.Responsabilidad: Nuevo Ingreso, Reingreso y Reactivaciones. Control de presupuesto de becas. Monitoreo de captación de prospectos.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Account Manager
      • Mar 2018 - Mar 2019

  • Universidad del Valle de México
    • Mexico
    • Higher Education
    • 700 & Above Employee
    • Directora Admisiones
      • Jan 2017 - Feb 2018

    • Gerente Admisiones
      • Oct 2014 - Dec 2016

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Operations Manager
      • Oct 2012 - Oct 2014

    • Supervisor de Operaciones
      • Aug 2011 - Oct 2012

    • Customer Service Representative
      • Jun 2010 - Aug 2011

Education

  • Universidad Interamericana para el Desarrollo
    Licenciatura, Educación
    2020 - 2023
  • Universidad del Valle de México
    Licenciatura, Dirección de Ventas

Community

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