Experience

Summit Health

• Hospitals and Health Care
• 700 & Above Employee

• Office Supervisor

  • Dec 2020 - Present



SpineCare NYC

• Brooklyn, New York

• Office Manager

  • Jun 2018 - Dec 2020

  Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail Ensure company’s policies and security requirements are met Show less



61st Street Service Corp / Columbia Doctors

• New York

• Office Coordinator

  • Feb 2016 - Jun 2018

  The Office Coordinator assists in coordinating day – to- day operations for the department across all locations, including optimizing workflow at each site, managing master schedules, organizing supplies and equipment, onboarding new staff and working to resolve practice issues in a timely matter The Office Coordinator assists in coordinating day – to- day operations for the department across all locations, including optimizing workflow at each site, managing master schedules, organizing supplies and equipment, onboarding new staff and working to resolve practice issues in a timely matter



61st Street Service Corp

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Secretary

  • Sep 2013 - Feb 2016

  • Represent physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc. • Ensure physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings and conferences • Provide historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions • Maintain patient confidence and protect operations by keeping information confidential • Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt • Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs • Serve and protect the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JACHO) standards • Update job knowledge by participating in educational opportunities; reading professional publications • Enhance physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Show less



Scoliosis and Spine Associates

• New York

• Medical Receptionist

  • Nov 2011 - Sep 2013

  • Manage 8 line phone system. Answering calls routing them according to their needs • Maintain and update patient schedules for three physicians throughout our two satellite locations. Advised patients of required referrals prior to their scheduled visit • Responsible for electronic communication and coordination of patient services for all oversea clients. Ensure all required medical tests and documents are received prior to consultation with physician • Manage 8 line phone system. Answering calls routing them according to their needs • Maintain and update patient schedules for three physicians throughout our two satellite locations. Advised patients of required referrals prior to their scheduled visit • Responsible for electronic communication and coordination of patient services for all oversea clients. Ensure all required medical tests and documents are received prior to consultation with physician



New York-Presbyterian of Queens

• Hospitals and Health Care
• 100 - 200 Employee

• Clinical Coordinator

  • Jan 2007 - Nov 2011

  • Ensure the office is operating smoothly and the way it aims to. • Supervise activities of the office staff across the five outpatient locations to include but not limited to filing, telephone answering techniques, preparation of documents, record retention, faxing mail distribution and ordering of supplies • Responsible for onboarding new office staff • Design and implement various policies accordingly • Manage master schedules • Assign, prioritize and distribute work assignments and review office staff work performances • Training new recruits and educating them on the lines of the office’s policies and norms so that they can function in the way the office requires. • Scheduling appointments, typing memos, answering inquiries, generating and maintaining databases and accumulating various reports • Coordinating the functions of different departments of the company in order to ensure that they are fulfilling their duties and helping in the smooth operation of office business. • Maintaining all important office records in a proper manner in order to ensure that future reference is possible • Communicate both informally and formally in scheduled meetings with management, subordinates and peers. • Provide recommendations for department goals, policies and procedures, statistical reports and process improvements. • Follow up on patient inquiries and complaints • Represent physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, OR procecdures, x-rays, lab tests, physical therapy, MRI's, CT scans, etc. • Serve and protect the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JACHO) Show less



Maimonides Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Office Assistant

  • Aug 2003 - Jan 2007

  • Heavy patient contact including scheduling all appointments, such as Consultation, Radiology testing, and Surgeries, etc. • Coordinate daily schedules and calendar for Neurosurgeons including but not limited to meetings, business trips, expenses etc. • Manage all surgical procedures and pre-certification procedures in a timely manner to ensure adherence to patient care. • Assist with medical billing by submitting appropriate paperwork. • Responsible for verifying physician credentialing in collaboration with other internal departments. • Direct patient flow throughout the office accordingly eliminating unnecessary over crowds. • Responsible for office supply inventory, purchasing supplies as needed. • Maintain record keeping of all patient files in accordance to regulatory requirements • Compose and edit correspondence and reports as prepared by Chair, distribute to staff as needed. Show less