Experience

MVP One
• United States
• Software Development
• 1 - 100 Employee
• Technical Support Specialist

  • Feb 2023 - Present


Service Payment Plan, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Dec 2021 - Feb 2023

  • Took care of accounts and payment plan for warranties • Scheduled and presented information in meetings on possible investors • Took care of paying dealerships on active and cancelled accounts • Send out payment to administrator like Mercedes Benz, Toyota, Nissan that takes care of the warranty • Filled out Excel Spreadsheets to organize active and cancelling accounts • Filled out spreadsheets with received and disbursed money handling more than 30 accounts nationwide • Including handling Canadian accounts for Audi, Volkswagen, Nissan • Called customers whenever customer disputes payment with bank • Spoke with bank whenever customer disputed payments • Placed outbound calls regarding account holders’ status • Took payment and scheduled new payments to come out from customers’ accounts • Validated contracts sold by the dealership • Scan, Faxed and emailed paperwork to dealers, administrators, and customers • Took about 25 calls daily leaving commentary in accounts so for other representatives • Took calls in Spanish and English



Illinois Tollway

• United States
• Government Administration
• 300 - 400 Employee

• Call Center Representative

  • Jul 2021 - Dec 2022

  ● Assisting customers with their toll payment/s ● Creating accounts for customers ● Answering any questions customer may have ● Explaining tollway system ● Greeting and closing verbatums ● Assist with checking returned mail and updating it in the system ● 400 packs of mail done per day ● Check any low graded calls ● Assisting customers with their toll payment/s ● Creating accounts for customers ● Answering any questions customer may have ● Explaining tollway system ● Greeting and closing verbatums ● Assist with checking returned mail and updating it in the system ● 400 packs of mail done per day ● Check any low graded calls



Spring-Green Lawn Care

• United States
• Facilities Services
• 1 - 100 Employee

• Franchise Development

  • Nov 2018 - Aug 2019

  Franchise Development ● Making outbound calls to lawn care or pest control companies all over the US to inform and give them the opportunity to own their own franchise. ● Schedule and follow up phone call appointments with interested clients. ● Have the ability to talk on the phone and give a good customer service so when call back does happen the customer is comfortable talking to me. ● Ability to pull up clients information and log any changes needed. ● Keep up with the number of calls that need to be made each day. (150+) Measurement Specialist ● Using special tools on the web to measure homeowners backyards worldwide. ● Send measurements to company so client gets a quote for payment.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Warehouse Specialist

  • Jan 2018 - Oct 2018

  Truck Loader ● Attentive ● Communicate clearly ● Have knowledge on the product ● Using positive language ● Reading the costumer and the customers needs ● When needing a reference refer to a manager introduce them ● Persuasion skills ● Tenacity ● Willingness to learn ● Empathy ● Ability to end or closing with client ● Loading truck with packages that are sorted by certain numbers on the packages. ● Making sure no packages are open, leaking, or hazardous. ● Lifting packages up to 40 pounds.